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Open nowPosted 121 days ago

Customer Support Representative

cloudcommerce22 open roles

Where
bangkok, Thailand
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Your applicationOpen nowCustomer Support Representativecloudcommerce · bangkok, Thailand

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The clock on this job

Early applications get read.

7.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.7%1 day
  2. 3.5%3 days
  3. 7.8%7 days
  4. 14.6%14 days
  5. 34.0%30 days
This job: posted 121 days ago

The posting

What we do: FASTSHIP is Thailand’s leading international logistics platform, seamlessly connecting e-commerce businesses with over 15 top-tier door-to-door delivery providers. As e-commerce in Southeast Asia continues to surge, FASTSHIP is expanding its offerings to deliver end-to-end logistics and supply chain solutions, powered by innovation and technology, to help online sellers scale globally with speed and ease.

  • Over 200 destinations in the services
  • 25 unique logistics services offering
  • 20 service points throughout Thailand

Key Responsibilities

  • Serve as the primary contact for customers, handling inquiries, delivery status, and issue resolution with a professional Service Mindset.
  • Proactively monitor shipments and coordinate with carriers/3PLs to resolve transportation issues and minimize delays.
  • Analyze transportation data and shipment performance to optimize routing efficiency and align with customer expectations.
  • Collect customer feedback and identify recurring pain points to enhance the overall customer experience and internal processes.
  • Manage key metrics including 1st Response Time, AHT, and CSAT while ensuring high-quality standards through QA audits.

Qualifications

  • At least 1-2 years of experience in customer service (logistics or supply chain experience is a strong advantage).
  • Excellent communication and interpersonal skills with the ability to explain complex situations clearly and positively.
  • A strong 'Can-do Attitude' with the ability to work under pressure, multitask, and adapt to a fast-paced environment.
  • Proficient in Microsoft Office and open to learning advanced data analysis and route optimization tools.
  • Able to work on alternate Saturdays (WFH).

Location: Pink Line MRT: Chaeng Watthana 14 station Exit on the Big C side and take a motorcycle taxi from there. Map: https://maps.app.goo.gl/P9q1hb3SVyadWE8Y7

Benefits of working with us:

  • TOEIC language allowance
  • Attendance Allowance: 500 THB
  • Performance bonuses
  • Health insurance
  • Company holidays
  • Free parking
  • Quarterly parties and career growth opportunities

If you have any questions or need further information, please add us on Line: @915bksen or click: https://lin.ee/RFgfQPF

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    The review screen in CV Rocket: how each CV was read, round by round.

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