The posting
Join our Team!
Our practice Clyde View Dental and Implant Centre in Helensbrugh is looking for a Dental Treatment Coordinator (TCO) to join our growing team. This is an exciting opportunity for an enthusiastic, patient-focused individual to work closely with our Lead Clinician, supporting patients throughout their treatment journey and helping them make informed decisions about their dental care.
The role is key in working between our clinicians and patients, you will play a vital role in ensuring every patient receives an exceptional experience, from their initial enquiry through to completion of treatment.
You will act as a trusted point of contact for patients, helping them understand their treatment options, answering questions, coordinating appointments and ensuring they feel confident throughout their journey.
Based in Helensburgh, the practice is beautifully situated on the banks of the Firth of Clyde, and enjoys a stunning location within this vibrant seaside town. With a strong reputation for patient care and a welcoming team culture, Clyde View is proud to serve the local community while providing a positive and professional environment for our staff.
Located on West Clyde Street (A814) — the main commuter route from Glasgow — the practice is easy to access, making it a convenient choice for those travelling from surrounding areas.
Your Role
- Support the Lead Clinician with the presentation and coordination of treatment plans.
- Conduct treatment consultations and discuss treatment options with patients.
- Explain costs, finance options and payment arrangements in a clear and professional manner.
- Follow up patient enquiries and treatment recommendations to support treatment acceptance.
- Nursing with the Lead Clinician on treatment and clinical sessions
- Build strong relationships with patients and deliver an exceptional patient experience.
- Work closely with clinicians, nurses and reception teams to ensure seamless patient care.
- Support practice growth through excellent customer service and patient engagement.
- Manage patient communications via telephone, email and in-practice consultations.
- Support marketing initiatives, patient referrals and testimonial collection where appropriate.
About You
- Hold current GDC registration
- Have experience in either NHS, private practice, or both (preferred)
- Excellent communication and interpersonal skills.
- Desirable to have experience supporting cosmetic, implant, orthodontic or advanced restorative treatments.
- A genuine passion for patient care and customer service.
- Strong organisational and administrative skills.
- Ability to build trust and rapport with patients.
- Confidence discussing treatment plans and associated costs.
- Professional, positive and proactive approach.
Benefits
We know that in order to attract and retain the best talent, we must always look at ways in which we can keep our colleagues smiling. Here are some of our benefits and perks –
- Competitive pay scale
- Career progression opportunities within the group
- Recommend a friend bonus
- Company paid GDC fee
- Professional Development – access to online training and educational assistance
- Wellbeing initiatives
- Cycle to work scheme
- Employee Assistance Programme
- Enhanced family friendly policies
- ‘You Days’ - a day off for moving house or getting married
- Birthday day off
- Service holidays
- Optical care
- Discounted dental treatments
Be Part of Clyde Munro Group
Here at Clyde Munro, we celebrate the individuality and personality of each practice while providing the benefits, perks, support, and structure of working within a wider group. Although each practice has its own unique culture and working environment, we all work together towards the same goal – providing the best patient care.
We have ambitious plans for growth – not only for our business, but also for the people within the Clyde Munro family. We are extremely passionate about developing our staff and pride ourselves on our commitment to support career progression within the group.
