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Open nowPosted 27 hours ago

Customer Success Lead - Sweden

cm7y42df000etityi3zvm3d3y4 open roles

Where
Stockholm
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Your applicationOpen nowCustomer Success Lead - Swedencm7y42df000etityi3zvm3d3y · Stockholm

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  6. 58.0%60 days
This job: posted 27 hours ago

The posting

Are you a procurement professional who knows what it takes to turn spend and supplier data into real savings? Do you want to help build Ignite in Sweden from the ground up?

Who we are

Ignite is the leading procurement and supplier intelligence platform in the Nordics. Since 2017, we've helped procurement teams get full control of their spend, suppliers, contracts and risk, and act on it. Our customers have documented around €60 million in savings this year and counting.

We're a team of 40+ curious and collaborative builders in Oslo and Stockholm, united by a shared mission: to create an impactful platform that helps companies get the most out of their spend with the right suppliers. We care deeply about our customers, and we believe that by working together, we can turn big ideas into reality. Sweden is our fastest growing market with around 20 customers and a strong pipeline.

What you will do

You will be the first Customer Success lead in our Stockholm office. You will own our Swedish customers and make sure they get measurable value from Ignite, from onboarding to renewal and expansion.

Own relationships with procurement leaders, CPOs and CFOs at mid to large Swedish companies

Lead onboardings and help customers set up Ignite around their real procurement priorities

Act as a trusted advisor: turn spend, supplier and contract insights into concrete savings and actions

Run QBRs and value reviews, and track savings and outcomes in Ignite

Drive renewals, upsell and cross-sell together with our Swedish account executives

Support sales in proof of value projects and late stage deals with your procurement expertise

Bring the voice of Swedish customers to our product team

Help build the Stockholm office, the Swedish customer community and our partner relationships

Who you are

  • You have 5+ years of experience from procurement consulting, strategic sourcing, category management or a senior procurement role
  • You know the Swedish procurement market and have a strong network in it
  • You are commercial and motivated by owning results, including renewals and expansion
  • You are comfortable with data and tools like Excel or Power BI, and you explain insights in a simple way
  • You are structured, independent and enjoy a fast paced scaleup
  • Fluent in Swedish and English

Experience from SaaS or procurement software is a plus, but not a requirement.

If you do not match every point, we still want to hear from you. Apply anyway and leave it to us to see where you fit 😊

What we offer

Real ownership

A key role in building Ignite in Sweden, with real ownership from day one

Compensation

Competitive salary with a bonus tied to customer growth

Shared journey

Opportunity to buy shares and take part in our journey

Growth

Learning budget for your personal growth and development

Well-being

Health insurance and subsidized gym membership

Work environment

Close collaboration with the team in Oslo and regular time in both offices

Community

Regular social events

Ready to make an impact?

About the position

Join us at Ignite and be part of something bigger. Apply by November 15. We review applications as they come in, so don’t wait.

Questions? Reach out to Sondre Høyland, Chief Customer Success Officer, at [email protected]

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