The posting
The Director of MSBA & MSM Programs provides operational leadership for a portfolio of Tepper specialty masters programs (full-time MSBA, part-time online MSBA & MSM). Reporting to the Executive Director of MSBA & MSM Programs, this role leads a professional team and partners with faculty, administrators, and external stakeholders to ensure excellence in program delivery and student experience. The Director oversees the student experience and day-to-day operations of the MSBA & MSM portfolio.
Core responsibilities include:
Student Academic & Co-curricular Experience
- Leads design and delivery (with team support) of intentional student journey with key cocurricular events (case competitions, workshops, networking events, etc.)
- Collaborates with Tepper Masters Career Center on career-related programming
- Resolves complex student concerns and escalated issues, partnering with faculty, staff, and campus resources as needed
- Creates and updates standard operating procedures for program events and student experience-related processes
- Anticipates and addresses program management issues (operational and academic) as they arise, supporting a culture of improvement
- Monitors and assesses student feedback, academic performance, and cocurricular engagement
- Benchmarks and analyzes trends in specialty masters programs to inform program direction and strategic planning. Makes program recommendations to ED, MSBA & MSM
- Serves as the MS liaison for Tepper graduate clubs and cross-program events, providing input to ensure events are reflective and inclusive of specialty masters students
- Provides direction and leadership to student club leaders for inclusion of specialty masters student needs
Student Onboarding and Orientation
- Designs and oversees the onboarding process for incoming students from admissions through matriculation (coordinating touchpoints, centralizing student onboarding tasks from multiple units)
- Coordinates communication strategy and tracking of student completion of onboarding tasks
- Designs and oversees the full-time student orientation program including designing the learning outcomes, session content, and delivery plan for a three week in-person program
Academic Advising
- May carry a reduced advising portfolio of specialty masters students
Budget & Resource Management
- Assists the ED, MSBA & MSM with the annual FT MSBA, PT MSBA, and MSM operating budgets and forecasting process led by the finance and business office.
External Representation and Partnerships
- Serves as an external representative of the specialty masters program as needed at alumni events, corporate visits, and professional gatherings.
- Supports the development of partnerships with alumni, employers, and peer institutions to enhance the reputation and reach of the specialty masters programs
- Provides strategic input for marketing materials, website content, and program storytelling.
Cross-Program & Institutional Collaboration
- Supports in-person events for Tepper graduate programs and Tepper School events as needed including Commencement, Welcome Weekend, and campus experience weekends
- Collaborates with other Tepper and CMU graduate programs for consistency in policy and operational efficiency
Team Leadership & Development
- Supervises and mentors a team of staff members
- Fosters a culture of collaboration, innovation, and accountability within the MSBA & MSM team
- Identifies and provides professional development and training opportunities for team
- Other duties as assigned
This role contains occasional weekend and evening work and supports 3 on-campus weekend experiences for part-time students throughout the year.
Adaptability, excellence, and passion are vital qualities within Carnegie Mellon University. We are in search of a team member who can effectively interact with a varied population of internal and external partners at a high level of integrity. We are looking for someone who shares our values and who will support the mission of the university through their work.
You should demonstrate:
- Program assessment expertise, including setting and measuring learning outcomes through improvement cycles
- Solutions-oriented problem-solving
- Initiative to lead projects from concept through execution, delegating effectively
- Attention to detail and skill in designing large-scale student events
- Ability to build relationships across diverse stakeholder groups
- Accountability for quality execution
- Understanding of pre-professional business graduate students
- Ability to prioritize and manage multiple projects
Qualifications:
- Bachelor’s degree required
- 5-8 years of experience in academic program management required
A combination of education and relevant experience from which comparable knowledge is demonstrated may be considered.
Additional Information:
- Sponsorship: Applicants for this position must be currently legally authorized to work for CMU in the United States. CMU will not sponsor or take over the sponsorship of an employment visa for this opportunity. Carnegie Mellon is not a qualifying employer for the STEM OPT benefit: only the 12-month OPT may be used to work at Carnegie Mellon.
Joining the CMU team opens the door to an array of exceptional benefits.
Benefits eligible employees enjoy a wide array of benefits including comprehensive medical, prescription, dental, and vision insurance as well as a generous retirement savings program with employer contributions. Unlock your potential with tuition benefits, take well-deserved breaks with ample paid time off and observed holidays, and rest easy with life and accidental death and disability insurance.
Additional perks include a free Pittsburgh Regional Transit bus pass, access to our Family Concierge Team to help navigate childcare needs, fitness center access, and much more!
For a comprehensive overview of the benefits available, explore our Benefits page.
At Carnegie Mellon, we value the whole package when extending offers of employment. Beyond credentials, we evaluate the role and responsibilities, your valuable work experience, and the knowledge gained through education and training. We appreciate your unique skills and the perspective you bring. Your journey with us is about more than just a job; it’s about finding the perfect fit for your professional growth and personal aspirations.
Are you interested in an exciting opportunity with an exceptional organization?! Apply today!
Location
Pittsburgh, PA
Job Function
Academic Program Administration
Position Type
Staff – Regular
Full Time/Part time
Full time
Pay Basis
Salary
More Information:
- Please visit “Why Carnegie Mellon” to learn more about becoming part of an institution inspiring innovations that change the world.
- Click here to view a listing of employee benefits
- Carnegie Mellon University is an Equal Opportunity Employer/Disability/Veteran.
- Statement of Assurance
