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Open nowPosted 6 days ago

Quality Evaluator Dutch & English

CNX1,412 open roles

Where
GRC Athens - Ilia Iliou 51
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Your applicationOpen nowQuality Evaluator Dutch & EnglishCNX · GRC Athens - Ilia Iliou 51

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. CNX postings stay open a median of 33 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: posted 6 days ago

CNX median: 33 days open

The posting

Job Title:

Quality Evaluator Dutch & English

Job Description

Help Shape Exceptional Customer Experiences

Are you passionate about quality, coaching, and continuous improvement? Do you have a keen eye for detail and enjoy turning insights into action?

We are looking for a Quality Analyst to join our growing team and support one of the world's leading global brands. In this role, you'll play a critical part in enhancing customer experience by monitoring performance, identifying opportunities for improvement, and partnering with operational teams to drive quality excellence.

What You'll Be Doing

As a Quality Analyst, you'll be responsible for evaluating customer interactions and ensuring service delivery consistently meets client and business expectations.

Key Responsibilities

  • Monitor and evaluate customer interactions across calls, email, and chat channels
  • Conduct quality assessments against established standards and KPIs
  • Deliver actionable feedback and insights to support operational improvement
  • Participate in calibration sessions with Operations, Quality teams, and client stakeholders to ensure scoring consistency
  • Analyse trends, identify performance gaps, and recommend improvement initiatives
  • Support internal quality audits and process reviews
  • Collaborate with Training and Operations teams to improve customer experience and business performance
  • Maintain a strong understanding of client products, services, and program objectives
  • Contribute to quality documentation, scorecards, and best practice frameworks
  • Support key business metrics, operational targets, and continuous improvement initiatives

What We're Looking For

Essential Requirements

  • Fluency in Dutch (C1) & English (C1)
  • Previous experience within Quality Assurance, Quality Monitoring, Customer Experience, or Contact Centre Operations
  • Strong analytical mindset with excellent attention to detail
  • Ability to identify trends and translate findings into actionable recommendations
  • Experience working with performance metrics and quality frameworks
  • Strong stakeholder management and communication skills
  • Ability to manage multiple priorities in a fast-paced environment
  • Proficiency in Microsoft Office, including Excel and PowerPoint

Preferred Qualifications

  • Associate's Degree or equivalent education
  • 3-5 years of experience in Quality, Customer Experience, Contact Centre, BPO, or Operational Excellence environments
  • Experience supporting multilingual customer service or sales operations
  • Knowledge of quality auditing methodologies and calibration processes

Why Join Us?

  • Work with a globally recognised client
  • International and multicultural working environment
  • Career growth and development opportunities
  • Ongoing training and professional development
  • Dynamic and collaborative team culture
  • Competitive salary and benefits package
  • Relocation support available

Location

  • Athens, Greece
  • On-Site Role

Ready to Elevate Quality Standards?

Join us and help create exceptional customer experiences while developing your career in a fast-growing international environment.

Apply today and become part of a team where quality drives success.

Location:

GRC Athens - Ilia Iliou 51

Language Requirements:

Dutch (Required), English (Required)

Time Type:

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