Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 6 days ago

Sr. Quality Evaluator

CNX1,420 open roles

Where
ARE Dubai - Property# BCB2 515, Dubai CommerCity
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowSr. Quality EvaluatorCNX · ARE Dubai - Property# BCB2 515, Dubai CommerCity

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on CNX's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. CNX postings stay open a median of 32 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.7%14 days
  5. 35.6%30 days
  6. 58.0%60 days
This job: posted 6 days ago

CNX median: 32 days open

The posting

Job Title:

Sr. Quality Evaluator

Job Description

  • Job Profile Summary The Sr. Quality Evaluator is responsible for monitoring and evaluating inbound and outbound customer interactions across all channels (calls, chat, email) to ensure accuracy, compliance, and adherence to established quality standards. The role contributes directly to program performance improvement by providing insights, validating customer sentiment, enhancing processes, and maintaining a strong operational knowledge base. This position also supports knowledge management, COPC quality alignment, and continuous improvement initiatives across the business. Job Description Core Quality Evaluation Responsibilities
  • Monitors, evaluates, and audits a sampling of inbound/outbound calls, chat, and email interactions for accuracy, compliance, and customer experience alignment.
  • Meets departmental productivity requirements (e.g., number of calls monitored, chats reviewed, emails evaluated) and reports results to key stakeholders including Quality Leadership, Delivery, Client, Account Management, and Resource Unit partners.
  • Participates in calibration sessions with Quality, Delivery, and Client teams to ensure scoring consistency and best practices.
  • Supports internal quality audits to assess process control, compliance, and efficiency; recommends improvements based on findings.
  • Maintains strong program knowledge, including client products, services, and strategic priorities.
  • Participates in quality task forces and completes periodic phone time (as applicable) to stay current on program updates.
  • Contributes to maintaining and updating forms, legends, and quality documentation.
  • Ability to professionally drive the below tasks :
  • KB Management & Revamp — Acts as KB Author; updates, restructures, and maintains Knowledge Base articles to ensure accuracy, usability, and alignment with evolving processes.
  • Quality Target Fulfillment — Ensures monthly/weekly quality targets are achieved across Calls, Chat, and Email channels.
  • CSAT Detractor Validation — Validates detractor surveys across all channels to determine accuracy, root cause, and agent impact; ensures data integrity for customer satisfaction reporting.
  • Process Enhancement — Identifies process gaps and recommends improvements to enhance customer experience and operational efficiency.
  • Root Cause Analysis (RCA) — Conducts structured RCA for recurring issues, detractors, and quality trends; collaborates with cross‑functional teams to implement corrective actions.
  • FCR Validation — Validates First Contact Resolution accuracy across interactions to ensure correct reporting and operational alignment.
  • COPC Awareness — Applies COPC principles in quality evaluation, documentation, and continuous improvement activities.
  • Flexible Working Hours — Supports operational needs through flexible scheduling, including extended hours when required.
  • Additional Tasks — Performs any additional responsibilities assigned by the manager to support business priorities and operational excellence.
  • Delivering Refreshment Session — Delivers targeted refresher quality sessions and promotes continuous quality scorecard awareness to ensure team members are fully aligned with operational metrics and compliance standards.
  • Candidate Profile
  • Associate’s Degree in a related field with 2 years of experience preferred.
  • Strong attention to detail and high accuracy in evaluation.
  • Self‑starter with a strong sense of urgency; performs well under pressure.
  • Demonstrated ability to multi‑task and meet deadlines for deliverables.
  • Proficient in Microsoft Office and quality evaluation tools.
  • Strong written and verbal communication skills.
  • Ability to collaborate effectively with cross‑functional teams.
  • Familiarity with COPC standards is an advantage.
  • Flexible with working hours to support business needs.

Location:

ARE Dubai - Property# BCB2 515, Dubai CommerCity

Language Requirements:

Time Type:

Full time2026-09-11

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against CNX's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on CNX's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    CNX's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.