Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted yesterday

Trainer II

CNX1,304 open roles

Where
IND Hyderabad - LSR Tudor 19th Flr (CIND)
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowTrainer IICNX · IND Hyderabad - LSR Tudor 19th Flr (CIND)

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on CNX's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

13.4% of postings close within 7 days. Measured by our own scanner across the market. CNX postings stay open a median of 35 days.

Share of postings closed within
  1. 2.2%1 day
  2. 4.6%3 days
  3. 13.4%7 days
  4. 21.6%14 days
  5. 36.2%30 days
  6. 59.0%60 days
This job: posted yesterday

CNX median: 35 days open

The posting

Job Title:

Trainer II

Job Description

The Trainer II is responsible for delivering client focused training to address the new hire, product update and recursive training requirement of Concentrix in support of client programs to ensure superior workforce preparation with best in class service and delivery. This position requires attaining and maintaining certification in the Trainer Certification Program (101/102), provides mentoring to Program Ready Trainers, curriculum review and modification as needed, and evaluation of training programs using various feedback methods.

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

Key Responsibilities

• Deliver new-hire, cross-skill, and refresher training for North America voice and chat processes. • Train agents on customer handling, soft skills, empathy, call/chat control, and de-escalation techniques. • Facilitate classroom, virtual, and blended learning sessions aligned to US/Canada customer expectations. • Develop and customize training materials, simulations, role plays, and chat scenarios. • Provide training on compliance requirements, data privacy, and security standards relevant to North American clients. • Conduct certification assessments, mock calls, mock chats, and readiness evaluations. • Support nesting and live production by providing coaching, side-by-sides, and floor support. • Partner with Operations, Quality, and Client stakeholders to address performance gaps. • Track, analyze, and report training effectiveness and trainee performance metrics.

Required Qualifications

• Graduate/Postgraduate in any discipline. • Certification in Training, Facilitation, or Instructional Design preferred.

Key Skills & Competencies

• 3–6 years of experience in North America Customer Service (Voice and Chat). • Minimum 1–3 years of experience as Trainer, Coach, or SME in a BPS environment. • Hands-on experience handling US/Canada customers is mandatory

• Excellent spoken and written English with neutral accent. • Strong understanding of North American culture, customer expectations, and communication styles. • Expertise in voice and chat support best practices. • Knowledge of contact center KPIs (AHT, CSAT, FCR, QA, Compliance). • Strong facilitation, coaching, and stakeholder management skills. • Proficiency in MS Office, LMS platforms, and virtual training tools.

• Willingness to work US business hours / night shifts. • Ability to manage multiple training batches across voice and chat programs.

Disclaimer:

'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.'

Location:

IND Hyderabad - LSR Tudor 19th Flr (CIND)

Language Requirements:

Time Type:

Full time

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against CNX's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on CNX's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    CNX's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.