Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 19 days ago

Team Lead, Customer Success - EMEA South

coachhub careers3 open roles

Where
Spain Home Office
Work mode
Remote
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowTeam Lead, Customer Success - EMEA Southcoachhub careers · Spain Home Office

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on coachhub careers's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.9% of postings close within 7 days. Measured by our own scanner across the market. coachhub careers postings stay open a median of 18 days.

Share of postings closed within
  1. 2.2%1 day
  2. 4.7%3 days
  3. 12.9%7 days
  4. 21.0%14 days
  5. 35.6%30 days
  6. 58.5%60 days
This job: posted 19 days ago

coachhub careers median: 18 days open

The posting

We’re democratizing growth by making coaching a foundational right for every employee, everywhere. Combining human coaching, behavioral science, and technology - including AIMY™, our AI coach - we empower global enterprises to unlock their full potential. Backed by $330M in funding and a network of 3,500+ coaches across 90+ countries, CoachHub is redefining how the world learns and leads through personal, measurable, and scalable development.

Joining us means stepping into a place where ownership is real, curiosity is fuel, and change is the norm. You'll work with teams who support each other, push boundaries, and take pride in building products that genuinely make a difference in people's lives. If you want your work to matter, not just as tasks but as impact felt by people every day, this is where you thrive.

Team Lead, Customer Success - EMEA South

Location: Remote from Spain, UK or Germany (optional Hybrid in Berlin)

Reports to: Director of Customer Success & Operations

Language requirements: Full professional proficiency in English and French

The Role

We're looking for a Team Lead, Customer Success to lead and develop a team of Customer Success Managers across our South EMEA region.

This is a hands-on leadership role where you'll be responsible for driving your team's performance, supporting their growth and ensuring exceptional customer outcomes. You'll coach your team through opportunities and challenges, partner closely with cross-functional stakeholders and, when needed, step into customer conversations yourself.

As our Customer Success organisation continues to evolve, you'll also play an important role in shaping how we work - improving processes, raising standards and helping the team scale successfully.

What You'll Do

Lead and develop your team

- Lead, motivate and develop a team of 7-10 Customer Success Managers across our Southern EMEA region

- Hold regular 1:1s, set clear expectations and create an environment where people can grow and perform at their best.

- Address performance challenges with clarity, fairness and consistency.

- Foster a culture of continuous learning through regular coaching and actionable feedback.

Drive customer success

- Take ownership of customer health, retention and renewals across your team's portfolio.

- Support your team with account strategy, executive stakeholder management and complex customer situations.

- Act as the primary escalation point for at-risk customers.

- When required, personally manage a small portfolio of strategic customer accounts.

Shape how we work

- Continuously improve team processes, ways of working and operational excellence.

- Ensure CRM data, reporting and customer records remain accurate and up to date, providing clear visibility into team performance.

- Partner closely with Sales, Product, Operations and other cross-functional teams to deliver a seamless customer experience.

- Help scale Customer Success by identifying opportunities to improve efficiency, consistency and customer impact.

What You'll Bring

- 3–4+ years of experience in Customer Success with ownership of customer retention, renewals and long-term customer health.

- 2+ years of experience leading and developing high-performing teams.

- A genuine passion for coaching and developing people, with a track record of helping others grow.

- The ability to inspire, motivate and provide clear direction, particularly during periods of change.

- Confidence in addressing performance challenges constructively and early.

- Experience working in a fast-paced scale-up or high-growth environment, with the adaptability to thrive through ambiguity.

- Strong organisational skills with a process-oriented mindset and excellent attention to detail.

- A hands-on leadership style - you enjoy rolling up your sleeves when the situation requires it.

- Full professional proficiency in English and French

- Experience within Learning & Development, HR Tech or a related SaaS environment, is a plus

What We Offer

- Grow through coaching & doing: Access to your own certified coach, AIMY (our AI coach), and stretch opportunities beyond your role.

- Work-life that works: Remote-first, with flexible options, Wellbeing Days + 1 Volunteering Day, extra holidays (above legal minimum in most locations).

- Thrive in change: No boring days; we experiment, test, and learn. Agile ways of working, recognition for fresh ideas.

- Purpose in every role: Mission-driven work that changes lives, not just business results.

Our Commitment to Inclusive Hiring

At CoachHub, we’re building a workplace where everyone can thrive. We welcome people of all backgrounds, identities, and lived experiences - because diverse teams create better ideas, deeper empathy, and bigger impact.

If you’re excited about the role but don’t tick every box, we encourage you to apply. Growth starts with taking a chance.

About CoachHub

CoachHub is the global leader in digital and AI coaching that enables organizations to create personalized, measurable and scalable coaching programs for their entire workforce, regardless of department and seniority level. As the leading talent development platform, organizations who use CoachHub benefit from increased employee engagement, higher levels of productivity, improved job performance and greater retention.

Our scientific, holistic coaching approach has been formulated by our Innovation Lab, a collective of in-house learning experts, behavioral scientists and a dedicated Science Council of research leaders from around the world. Together, they leverage scientific evidence and platform insights to maximize business impact and drive innovation at CoachHub.

Alongside its development and implementation of AI coaching, CoachHub has a global pool of over 3,500 certified business coaches in 90 countries across six continents, with coaching sessions available in over 80 languages. Serving more than 1,000 clients worldwide, CoachHub’s leading digital and AI coaching programs are based on proprietary scientific research, AI insights from renowned academics and development from its Innovation Lab.

CoachHub is backed by leading tech investors, including Sofina, SoftBank Vision Fund 2, Molten Ventures, Speedinvest, HV Capital, Partech and HSBC Innovation Banking. CoachHub was certified as a carbon-neutral company and consistently measures, reduces, and implements strategies to minimize its environmental impact.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against coachhub careers's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on coachhub careers's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    coachhub careers's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.