The posting
Responsibilities
Client Discovery & Requirements Analysis
- Engage enterprise clients to understand business processes, goals, and challenges.
- Conduct needs assessments to define required customizations and essential solution features.
Solution Configuration & Customization
- Configure the Unified Commerce Solution, including POS, CRM, promotions, Order Management, Product Management, and marketplace integrations.
- Collaborate with development teams to address system gaps and deliver tailored enhancements.
Training & Support
- Deliver training programs to ensure effective solution adoption.
- Provide ongoing stakeholder support and resolve technical queries during and post-implementation.
Project Coordination
- Manage project plans, timelines, and milestones for assigned tasks.
- Monitor progress, mitigate risks, and align deliverables with client expectations.
Documentation & Communication
- Maintain implementation documentation and provide regular status reports.
- Communicate client feedback and improvement opportunities to product and development team
Qualifications:
- We are looking for someone with a strong e-commerce systems understanding with excellent customer management skills. - POS configuration & implementation, Product Management/Project Management, Support - Retail/Ecommerce domain - Good communication. Client facing
Location: Manila
Work set-up: remote (must be open to onsite work during client-facing engagements)



