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Open nowFirst seen 3 days ago

Call Center Manager

Cobden & Carter International1,048 open roles

Where
Muntinlupa, Metro Manila, Philippines
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Your applicationOpen nowCall Center ManagerCobden & Carter International · Muntinlupa, Metro Manila, Philippines

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Cobden & Carter International's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. Cobden & Carter International postings stay open a median of 1 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: first seen 3 days ago

Cobden & Carter International median: 1 days open

The posting

Responsibilities:

  • Creating and implementing comprehensive training programs for new hires and existing staff to ensure consistent skill development across all three teams.
  • This includes developing product knowledge, communication skills, and technical proficiency.
  • Conducting regular one-on-one coaching sessions with team leaders and agents to identify areas for improvement and create personalized development plans. These sessions should focus on both performance metrics and soft skills development.
  • Managing staff scheduling across all shifts to ensure optimal coverage while maintaining a work life balance for team members. This involves creating contingency plans for high-volume periods and managing vacation schedules.
  • Performance Management
  • Quality Assurance and Process Improvement

Requirements:

  • Bachelors degree in business administration, Management, or related field. Advanced degree preferred.
  • Minimum of 5 years of progressive experience in call center management, with at least 3 years in a senior leadership role.
  • Proven track record of managing multiple teams with different objectives (sales, service, support)
  • Proficiency in call center management software and reporting tools.
  • Strong understanding of CRM systems and their application in call center operations.
  • Advanced Excel skills for data analysis and reporting.
  • Knowledge of workforce management and scheduling software

Work Schedule: Mondays to Fridays, 8AM to 5PM

Work Location: Alabang, Muntinlupa

By Applying, you give consent to collect, store, and/or process personal and/or sensitive information for the purpose ofrecruitment and employment may it be internal to Cobden & Carter International and/or to its clients.

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  2. 25 readers review it

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    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Cobden & Carter International's form

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    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

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  5. Reply with AI

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3×

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