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Open nowFirst seen 5 hours ago

Cloud Operations Analyst

Cobden & Carter International1,048 open roles

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Your applicationOpen nowCloud Operations AnalystCobden & Carter International

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Share of postings closed within
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  2. 4.4%3 days
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  4. 18.1%14 days
  5. 35.6%30 days
  6. 44.6%60 days
This job: first seen 5 hours ago

The posting

Cloud Operations Analyst

Job Description

Our client is a British-American multinational company providing insurance services globally.

The Role:

As a Cloud Operations Analyst, you will be part of a team that keeps the business running for Insurance Consulting and Technology cloud products and services that are used 24×7 by clients around the world. You will be tasked to support, operate, and maintain the Azure cloud infrastructure that powers all of ICT Cloud offerings.

Responsibilities:

  • Perform all key IT Service Management processes including Change, Incident, Problem, Monitoring, Maintenance, and Service Requests individually or as part of a team.
  • Configure, respond to, and resolve monitoring alerts related to system health, security, performance, and capacity.
  • Provide support for production and non-production environments to ensure system uptime and expected service levels.
  • Consider building automation scripts that improve internal tools and processes.
  • Develop and document processes based on an understanding of operational objectives and the related technologies and tools used in those processes.
  • Document operational knowledge including issue-resolution pairs and best practices in executing operational tasks.
  • Work and communicate effectively with colleagues, end-user clients, and various levels/roles of management.
  • Work with solution architects, infrastructure engineers, developers, and other support teams in technical project delivery.
  • Seek and acquire relevant and emerging knowledge and skills in developing and maintaining cloud-based products and services under company training programs.
  • Flexibility to work in a rotating shift system where shift schedules are determined unpredictably by business demand and changes in the service environments.

Requirements:

  • Degree holder preferably in Information Technology, Computer Science, or Computer Engineering.
  • At least 3+ years of experience supporting and managing Azure or other cloud services.
  • Demonstrated experience in the technical implementation of IT projects.
  • Excellent understanding of end-to-end support process from client to different support escalation levels.
  • Experience in managing infrastructures, server environments, and operations.
  • Experience in using infrastructure monitoring.
  • Experience in working in multiple time zones/countries.
  • High level of confidence in dealing with clients and colleagues of different nationalities.
  • Experience in analyzing and mitigating security-related issues and threats.
  • Excellent analytical and problem-solving skills in order to identify and respond to unexpected or disruptive events.
  • Good working knowledge of Powershell or other scripting languages for automation.
  • Familiarity with ITILv3 or ITIL v4.
  • DevOps experience is a plus
  • Excellent written and oral English communication skills.

Work Setup:

  • Shift: shifting (TBD)
  • Setup: Hybrid (2x-3X onsite per week)
  • Location: BGC, Taguig PH

By Applying, you give consent to collect, store, and/or process personal and/or sensitive information for the purpose of recruitment and employment may it be internal to Cobden & Carter International and/or to its clients.

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