The posting
- Core Responsibilities · Ensuring clients and partners are delivered and supported with the highest quality fault detection and diagnostics product. · Collaboratively completing onboarding projects and communicating timelines and milestones to Ensure the fulfillment of the role in a timely manner at a high level of quality. · Conducting onboarding activities such as installing Data Collection Services, Discovery of data and organize for Digital Building Engineers. · Help to troubleshoot Diagnostics to perform automated fault detection on customers HVAC equipment. · Take request to review the findings and validate the results reported by the software. · Train and engage customer and partner users specific to the Data Transfer Service, Data connectivity, and related networking issues. · Provide ongoing support of clients sites.
- Qualifications · Confident, self-motivated, and comfortable quickly grasping new technologies · Comfortable communicating with customer and partners · Mechanical Engineering or related technical degree or 5 - 6 years related industry experience · 1 - 2 years hands on experience in HVAC, controls, or fault detection and diagnostics · Exposure to BAS protocols such as BACnet, Haystack, oBIX and Modbus · Exposure to BAS networking principals · Excellent verbal and written communication · Ideally, exposure to automated ongoing commissioning, fault detection and diagnostics, performance measurement and verification · Ideally, exposure to with meta data applications such as use of tags and standards, e.g., Project Haystack
- The Ideal Candidate · Has a bachelors in mechanical engineering (or a related technical degree) and an interest in building systems or has significant field experience in a controls or services company serving the buildings industry. · Has a certificate or equivalent experience in basic networking or computer fundamentals (must be familiar with firewall, server, basic networking commands) · Learns technical and engineering solutions quickly and thoroughly and strives to improve upon them. · Can communicate technical information effectively to customers over the phone and through emails. · Can effectively manage multiple projects, in multiple countries, at the same time. · Is thorough and analytical with good attention to detail. · Can creatively help streamline processes and find efficiencies for executing complex technical tasks. · Can effectively conceive of and communicate product development ideas to company leadership and the product development teams. · Is comfortable working in an environment where work processes are still being established and constantly being refined. · Is motivated about changing the built environment with a new generation of tools, technologies, and business models. · Would like to work in a close knit, passionate environment where communication is key, and the learning experience is invaluable.
- Technical Skills:
- HVAC Analytics Software
- Fault Detection and Diagnostics (FDD)
- Johnson Controls BMS
- Building Automation Systems
- TCP Network Support
- Other Requirements:
- Excellent communication skills
Shift: Nightshift Setup: WFH
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