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Open nowFirst seen 4 days ago

IT Collaboration Analyst (IT Business Analyst)

Cobden & Carter International1,048 open roles

Where
Subic Bay Freeport Zone, Philippines
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Your applicationOpen nowIT Collaboration Analyst (IT Business Analyst)Cobden & Carter International · Subic Bay Freeport Zone, Philippines

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Cobden & Carter International's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. Cobden & Carter International postings stay open a median of 1 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: first seen 4 days ago

Cobden & Carter International median: 1 days open

The posting

As a IT Business Analyst, you will play a crucial role in enhancing communication and collaboration across the organization. The ideal candidate will possess a strong understanding of collaboration tools, excellent problem-solving skills, and the ability to work in a hybrid environment.

Responsibilities:

Collaboration Platform Management:

  • Administer, configure, and optimize collaboration tools such as Microsoft Teams, conference room technologies, and other relevant platforms.
  • Ensure the smooth operation of collaboration tools, troubleshooting issues, and providing technical support to end-users.

User Training and Support:

  • Develop and deliver training programs to enhance end-user proficiency with collaboration tools.
  • Provide ongoing support to users, addressing queries and issues related to collaboration platforms.

Integration and Customization:

  • Collaborate with IT teams to integrate collaboration tools with other business systems.
  • Customize collaboration platforms to align with the organization's specific needs and workflows.

Security and Compliance:

  • Implement and enforce security policies related to collaboration tools.
  • Stay informed about industry best practices and ensure compliance with relevant data protection regulations.

Collaboration Analytics:

  • Monitor and analyze usage patterns of collaboration tools.
  • Generate reports and insights to optimize the utilization of collaboration platforms.

Continuous Improvement:

  • Stay current with emerging trends and technologies in collaboration tools.
  • Identify opportunities for improvement and implement enhancements to increase overall efficiency.

Qualification:

  • Associate degree in Computer Science or related field is required with a bachelors preferred.
  • Certifications in collaboration platforms (e.g., Microsoft Teams certification).
  • Proven experience in managing and optimizing collaboration tools.
  • Strong knowledge of platforms such as Microsoft Teams, M365 conference rooms, and others.
  • Excellent communication and interpersonal skills.
  • Minimum 2 years of experience in related field.
  • Ability to work independently and collaboratively in a hybrid and remote work environment.
  • Problem-solving mindset and the ability to troubleshoot technical issues effectively.
  • Prior experience with ServiceNow is a plus.

Work Environment:

  • Hybrid, working conditions are normal for an office environment.
  • Some work may be performed in a manufacturing or warehouse environment.
  • Participation in after-hours on-call duties and/or on-call rotation.
  • Up to 25% travel may be required for strategic planning and support activities.
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