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Open nowFirst seen 4 days ago

National Service Manager

Cobden & Carter International1,048 open roles

Where
Taguig, Metro Manila, Philippines
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Your applicationOpen nowNational Service ManagerCobden & Carter International · Taguig, Metro Manila, Philippines

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Cobden & Carter International's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. Cobden & Carter International postings stay open a median of 1 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: first seen 4 days ago

Cobden & Carter International median: 1 days open

The posting

Job Summary

The Service Delivery Manager is responsible for overseeing branch-level service operations, ensuring high-quality customer service delivery, and driving service revenue growth. This role develops and implements local service strategies, manages customer relationships, and ensures efficient service processes. The position also plays a key role in team leadership, channel development, and cross-functional collaboration with sales and marketing teams to support overall business objectives.

Key Responsibilities

Service Delivery

  • Oversee branch customer service operations and develop localized service delivery strategies.
  • Manage customer complaints and feedback to ensure timely resolution and continuous improvement.
  • Establish and maintain service delivery processes, including escalation procedures and service performance monitoring.
  • Ensure consistent, high-quality service standards across branch operations.

Customer Management

  • Support the development and implementation of service policies aimed at improving customer satisfaction.
  • Build and maintain strong relationships with clinical customers and biomedical engineers.
  • Act as a key point of contact for service-related concerns and customer engagement initiatives.
  • Monitor service quality and identify opportunities to enhance the overall customer experience.

Business Management

  • Ensure achievement of the branchs service revenue targets.
  • Optimize service revenue structure and identify new service opportunities.
  • Manage service-related expenses and ensure compliance with operational and financial guidelines.
  • Monitor service performance metrics and drive operational improvements.

Channel Development

  • Develop and implement channel service planning and management strategies.
  • Promote the growth and effectiveness of service channels.
  • Strengthen the capabilities of channel service teams through training and development initiatives.
  • Build benchmark channels, platform partners, diversified service channels, and third-party service revenue streams.

Team Management

  • Lead and develop the branch service team to ensure high performance and operational efficiency.
  • Provide coaching and guidance to improve employees technical, professional, and service delivery skills.
  • Manage service operations workflows and ensure compliance with service processes.
  • Foster a collaborative and results-driven team environment.

Sales & Marketing Collaboration

  • Collaborate with sales and marketing teams to support business growth and revenue targets.
  • Develop synergy mechanisms between service operations and commercial teams.
  • Provide operational and technical support for major marketing initiatives and projects.
  • Drive service team contributions toward achieving overall sales objectives.

Qualifications

  • Bachelors degree in Business Administration, Engineering, Healthcare Technology, or a related field.
  • Proven experience in service operations, service delivery management, or customer service leadership.
  • Strong background in customer relationship management and service process improvement.
  • Experience managing service teams and driving operational performance.
  • Strong analytical, leadership, and problem-solving skills.
  • Excellent communication and stakeholder management abilities.
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