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Open nowFirst seen 2 days ago

Operations Manager

Cobden & Carter International1,048 open roles

Where
Pasig, Metro Manila, Philippines
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Your applicationOpen nowOperations ManagerCobden & Carter International · Pasig, Metro Manila, Philippines

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Cobden & Carter International's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.1% of postings close within 7 days. Measured by our own scanner across the market. Cobden & Carter International postings stay open a median of 1 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.1%7 days
  4. 19.1%14 days
  5. 35.6%30 days
  6. 52.7%60 days
This job: first seen 2 days ago

Cobden & Carter International median: 1 days open

The posting

Operations Manager

Type of employment: Direct and Full Time

Location: Pasig | Onsite

Schedule: Shifting Schedule

Qualifications:

  • Graduate of Any 4-year course
  • Work experience in the same or related role for at least 3 years
  • Preferred exposure in the multinational BPO / Call Center industry
  • Six Sigma Certification is an advantage
  • Technical Software Account
  • Should have handled multiple support channels - Voice, Email, and Chat
  • Must have experience in backlogs management
  • Tech Support background as an operations Manager is a plus
  • International Airline Account
  • Should be highly analytical with forecasting and scheduling skills.
  • Experience in handling a Travel account as an operations Manager is a plus.
  • Shared (Multiple Accounts)
  • Have experience in launching an account
  • Highly analytical and should have excellent RCA skills
  • Strong decision-making skills
  • Background in handling solar power and home appliance accounts are a plus

Responsibilities:

  • Develop and improve coaching skills of all leaders
  • Manage escalated transactions from clients/customers/team members
  • Review, plan and update leave requests from all levels
  • Update team members on process and policies changes rolled out by client
  • Participate/Organize weekly meetings on project updates
  • Complete the needs of reporting such as Operations Health Check, EWS Process & its Analysis
  • etc.
  • Able to compute profit and loss of the project
  • Address and manage attrition consistently and continuously discuss the progress and ways to
  • improve with Operations
  • Always seek ways to have discussion on Probationary Scorecard, Operational Policies, setting of
  • expectations etc. for further improvements
  • Prepare, develop and present projects performances to client
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  1. A CV for this posting

    Written against Cobden & Carter International's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Cobden & Carter International's form

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    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Cobden & Carter International's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

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  6. The interview in your calendar

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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Why it works

3×

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  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

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The numbers game

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