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Open nowFirst seen 3 days ago

Process Design Specialist

Cobden & Carter International1,048 open roles

Where
Taguig, Metro Manila, Philippines
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Your applicationOpen nowProcess Design SpecialistCobden & Carter International · Taguig, Metro Manila, Philippines

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Cobden & Carter International's own form.

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. Cobden & Carter International postings stay open a median of 1 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: first seen 3 days ago

Cobden & Carter International median: 1 days open

The posting

Primary Function/General Purpose of Position - (2-3 sentences):

  • Supports the Discern, Design, and Build phases of transformation by documenting current-state
  • processes, contributing to future-state design, and developing standardized documentation and training
  • materials. Translates business requirements into structured process flows, controls, and knowledge
  • assets to enable successful migration to GBS operations. Ensures all process and knowledge outputs are
  • accurate, standardized, and aligned to enterprise frameworks and readiness requirements.

Essential Job Functions - (7-10 statements):

  • Conducts detailed process mapping and documentation of current-state workflows, activities, controls, and dependencies.
  • Engages with business stakeholders and subject matter experts to capture process requirements, inputs, outputs, and operational considerations.
  • Identifies inefficiencies, risks, and opportunities for standardization to support transformation and migration initiatives.
  • Supports development of future-state process designs, including workflows, roles, handoffs, and service delivery considerations aligned to enterprise standards.
  • Applies global process taxonomy, naming conventions, and frameworks to ensure consistency across all process and design outputs.
  • Develops and maintains SOPs, process documentation, work instructions, and job aids aligned to approved designs and enterprise standards.
  • Creates and updates training materials and knowledge assets to support onboarding and knowledge transfer to GCC teams.
  • Documents process controls, risks, and compliance requirements to support governance and audit readiness.
  • Ensures accuracy, completeness, and quality of all documentation and knowledge materials prior to transition.
  • Maintains document repositories, version control, and organization of all process and knowledge materials.
  • Collaborates with Design, Build, and Transition teams to ensure documentation and knowledge assets support readiness and execution requirements.
  • Identifies gaps or inconsistencies in process documentation or design and escalates for resolution.

Licensing/Certification

Preferred (not required):

  • Lean Six Sigma Yellow or Green Belt
  • BPM (Business Process Management) or process mapping certification
  • Instructional Design or Training Certification

Education

  • Bachelor's degree required (Business, Operations, Engineering, Communications, or related field (preferred)
  • Master's degree preferred but not required.

Work Experience

  • 4–8+ years of experience in process analysis, operations, transformation, documentation, or shared services environments
  • Experience with process mapping, workflow documentation, or business process analysis
  • Experience developing SOPs, training materials, or knowledge assets
  • Experience supporting process improvement or transformation initiatives
  • Experience in global business services, BPO, or GCC environments preferred
  • Training Process mapping and documentation tools (Visio, BPMN, or equivalent)
  • Strong analytical and problem-solving skills
  • SOP development and knowledge management practices
  • Instructional design and training material development
  • Understanding of process design, standardization, and governance concepts
  • Attention to detail and documentation quality
  • Basic understanding of controls, risk, and compliance considerations
  • Strong communication and stakeholder engagement skills
  • Ability to work in a cross-functional and matrixed environment
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