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Open nowFirst seen 4 days ago

Sr. Business Process Analyst

Cobden & Carter International1,048 open roles

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Your applicationOpen nowSr. Business Process AnalystCobden & Carter International
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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. Cobden & Carter International postings stay open a median of 1 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: first seen 4 days ago

Cobden & Carter International median: 1 days open

The posting

Requirements:

  • Proven ability to lead a team, with strong interpersonal and communication skills.
  • Experience in managing projects, including planning, execution, and monitoring. Familiarity with project management methodologies and tools (i.e. Swift Kanban, Rally, etc.)
  • Organized and planful when tracking activities and shipments
  • Proven experience in technical support or a related field.
  • Excellent communication and collaboration skills.
  • Ability to provide clear documentation and training.
  • Experience with ServiceNow or similar platforms is a plus.
  • Strong analytical and troubleshooting skills to resolve telecommunication issues promptly.

Responsibilities:

  • Voice platform support to employees during US daytime Hours 8CST - 4CST
  • Ownership over customer relationship, Customer outreach
  • Responsible for contacting and aligning customers with their future update
  • Ensure engagement with admins and testing functionality after implementation
  • Persistent communication and follow-up with customers to ensure efficient project close out
  • Customer support via our community - answering questions, tracking feedback, and gaining insight from engineers on solutions
  • Collaborate with internal business partners and vendors to improve and streamline processes.
  • Responsible for purchasing and tracking hardware orders
  • Communicate with customers and internal departments to process orders/requests, resolve issues, and provide updates on progress.

Location: QC, Taguig, Makati, Muntinlupa, Cebu, Davao

Shift: Graveyard

By Applying, you give consent to collect, store, and/or process personal and/or sensitive information for the purpose of recruitment and employment may it be internal to Cobden & Carter International and/or to its clients.

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