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Open nowFirst seen 4 days ago

Systems Management Consultant

Cobden & Carter International1,048 open roles

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Your applicationOpen nowSystems Management ConsultantCobden & Carter International

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Cobden & Carter International's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. Cobden & Carter International postings stay open a median of 1 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: first seen 4 days ago

Cobden & Carter International median: 1 days open

The posting

Primary Responsibilities

  • Provide technical support for applications, including troubleshooting and resolving user issues specific interest with M365 Apps for Enterprise, Adobe Digital Media Applications and Emulation Applications.
  • Product Lifecycle Management and Support for desktop applications maintains version control within the environment and knowledge of the lifecycle information for product roadmaps.
  • Utilize ServiceNow to resolve support incidents, service request and deploy configuration changes as required.
  • Assist in the installation, configuration, and maintenance of desktop applications.
  • Create and update documentation, including user guides and troubleshooting manuals.
  • Work with vendors to know and understand lifecycle information.
  • Provide consultative services to end-users regarding product availability, use, cost, and roadmap.
  • Monitor application performance and suggest improvements to enhance user experience.
  • Stay updated with the latest software updates and industry trends.

Required Qualifications:

  • Undergraduate degree or equivalent IT experience (5 years minimum)
  • Proven experience in a technical support role, preferably with desktop applications.
  • In-depth understanding of the Windows registry and application installation/configuration
  • Strong knowledge of operating systems (Windows, macOS) and desktop application environments.
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • AI User skills: Leverage AI tooling for research and analysis, and Uses AI to streamline daily workflows and processes
  • Ability to work independently and as part of a team.
  • Customer-focused attitude with a commitment to providing high-quality support. Advanced understanding of desktop application installation, configuration, and troubleshooting.

Preferred Skills:

  • Experience with remote desktop support tools and software.
  • Familiarity with scripting languages such as PowerShell
  • Knowledge of network protocols and troubleshooting.
  • Certification in relevant technologies or methodologies (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator, ITIL)
  • Experience with creation of Test Plan/Test Cases.
  • Proficient with the Microsoft Office Suite and other M365 Applications.
  • Knowledge/support experience with emulators (IBM Personal Communications and Rocket Software Reflection Desktop)

Work schedule: Graveyard/ Night shift Work set up: Hybrid Location: Northgate Cyberzone, Alabang/ One Ayala, Makati City/ Mckinley, Taguig/ UP Technohub, QC

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