The posting
I. Benefits Administration
- Leads the implementation and monitoring of statutory and company-initiated benefit programs in compliance with relevant laws and regulations
- Ensures the timely and accurate processing of timekeeping records, pre-payroll documents, statutory and Company benefits such as HMO, life insurance, uniform distribution, and the Perfect Employee Reward system.
- Coordinates with insurance and healthcare providers (e.g., Medicard, Sunlife) to resolve escalated issues and improve service delivery.
- Oversees the annual physical exam program and ensures completion of follow-throughs for all employees.
- Reviews and improves benefit-related communications, guidelines, and processes.
- Maintains strong partnerships with external agencies (e.g., BIR, SSS, PhilHealth, Pag-IBIG) for employee registration and compliance.
- Ensures accuracy and integrity of benefit-related data in HRIS or relevant systems.
- Conducts regular audits of benefit usage, enrollments, and records to ensure accuracy and adherence to policy.
II. Employee Services and Records Management
- Ensures we maintain accurate HRIS data, employee records, and ID systems.
- Reviews and approves employee documentation requests (e.g., certificates, proximity cards,
- employment records).
- Ensures confidentiality and security of employee data and compliance with data privacy laws.
- Streamlines and improve documentation and service request procedures to ensure a responsive HR service experience.
III. Employee Relations
- Supervises offboarding processes including clearances, final pay, and compliance with
- documentation requirements.
- Addresses employee concerns regarding welfare services and coordinates resolution with concerned units or external parties.
- Supports the implementation of employee engagement initiatives and proactively gathers employee feedback for improvement.
- Coaches and guides Talent Welfare Associates in day-to-day tasks and fosters a service-oriented mindset.
IV. Team Support and Projects
- Develops and maintains SOPs related to welfare and employee services and ensures alignment with company policies.
- Supports or leads internal projects such as wellness campaigns, outreach programs, or HR technology rollouts.
- Coordinates with internal departments (e.g., Finance, Operations) for smooth cross-functional workflows and employee support.
- Prepares reports and analysis for management decision-making and policy refinement.
Minimum Qualifications
- Bachelors degree in Psychology, Human Resources, Business Administration, or related field
- At least 3-5 years of experience in HR, preferably with exposure to timekeeping, payroll, statutory benefits, remittances, employee relations, and records management
- Solid knowledge of Philippine labor laws, government benefits, and HR best practices
- Preferably experience in supervising or mentoring junior team members
- Detailed-oriented, strong organizational, analytical, and problem-solving skills
- Excellent communication and interpersonal skills
- Highly ethical, and committed to confidentiality, and service excellence
Location: Quezon City
Work set-up: Full onsite
