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Open nowFirst seen 2 days ago

Training (Talent Development) Analyst

Cobden & Carter International1,048 open roles

Where
Quezon City, Metro Manila, Philippines
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Your applicationOpen nowTraining (Talent Development) AnalystCobden & Carter International · Quezon City, Metro Manila, Philippines

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Cobden & Carter International's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

12.1% of postings close within 7 days. Measured by our own scanner across the market. Cobden & Carter International postings stay open a median of 1 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.1%7 days
  4. 19.1%14 days
  5. 35.6%30 days
  6. 52.7%60 days
This job: first seen 2 days ago

Cobden & Carter International median: 1 days open

The posting

Summary:

We are hiring on behalf of a leading IT services and consulting firm with a strong presence in North America. This organization partners with Global companies to deliver innovative digital, data, and technology solutions across industries. They are currently seeking a Training (Talent Development) Analyst.

Responsibilities:

  • Deliver Language, Voice & Accent, and Soft Skills training (for both voice and non-voice teams) via classroom and virtual formats
  • Conduct daily audits (voice, email, chat) and support floor activities in coordination with business stakeholders
  • Report and track training effectiveness and project outcomes
  • Interview and assess new hires for communication and soft skills
  • Conduct regular follow-ups with trainees and team members to ensure continuous improvement
  • Collaborate closely with operations to address training needs
  • Maintain accurate documentation and records related to training activities
  • Interviewing new hires
  • Regular and continuous touch base with floor and trainees to map improvement
  • Willing to work in shifts

Qualifications:

  • 12-18 months of experience as a Trainer, preferably with an Insurance or Retail background
  • Strong communication skills; CEFR C1 level or equivalent in English
  • Proven experience in voice and accent training delivery
  • US English proficiency (prior experience supporting Canadian clients is preferred)
  • Excellent facilitation, coaching, and feedback skills
  • Proficient in MS Office tools
  • Instructional design skills (nice to have)

Work Setup:

Shift Schedule: Willing to work in shifts

Work Setup: Hybrid (Candidate must be willing to work onsite if needed_

Location: Eastwood, Quezon City

By Applying, you give consent to collect, store, and/or process personal and/or sensitive information for the purpose of recruitment and employment, may it be internal to Cobden & Carter International and/or to its clients.

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