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Open nowFirst seen 3 days ago

WFM Analyst

Cobden & Carter International1,048 open roles

Where
Muntinlupa, Metro Manila, Philippines
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Your applicationOpen nowWFM AnalystCobden & Carter International · Muntinlupa, Metro Manila, Philippines

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Cobden & Carter International's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. Cobden & Carter International postings stay open a median of 1 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: first seen 3 days ago

Cobden & Carter International median: 1 days open

The posting

Position: WFM Analyst

Key Responsibilities:

- Utilize workforce management software to create accurate forecasts and schedules for contact center operations

- Monitor and analyze real-time data to ensure optimal staffing levels and make necessary adjustments to meet business needs

- Conduct regular analysis of historical data to identify trends and develop strategies for improving efficiency and productivity

- Collaborate with various departments to understand business objectives and provide recommendations for workforce planning and optimization

- Develop and maintain reports and dashboards to track key performance indicators and provide insights to management

- Identify and troubleshoot any issues with the workforce management system and work towards finding solutions

- Stay updated on industry trends and best practices in workforce management and make recommendations for process improvements

- Train and support team members on workforce management processes and tools

- Participate in special projects and initiatives related to workforce management as needed

Qualifications:

ORDER MANAGEMENT (EMAIL/BACKOFFICE) -At least 2-3years prior experience as a Real Time Monitoring Specialist, Intraday Specialist, Workforce Specialist (or other related roles) in a BPO/CC Industry -With prior experience in email/backoffice accounts -Prior experience in doing real time monitoring / workforce management for email/backoffice accounts

COLLECTIONS (VOICE) -At least 2-3years prior experience as a Real Time Monitoring Specialist, Intraday Specialist, Workforce Specialist (or other related roles) in a BPO/CC Industry -Prior experience in Collections accounts a plus, but not required -Prior experience in doing real time monitoring / workforce management for Voice accounts 

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