Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 11 days ago

Director, Enterprise Customer Success Management

CodeRabbit45 open roles

Pay
$200,000 – $275,000 a year
Where
San Francisco
Work mode
Hybrid
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowDirector, Enterprise Customer Success ManagementCodeRabbit · San Francisco

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on CodeRabbit's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. CodeRabbit postings stay open a median of 46 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: posted 11 days ago

CodeRabbit median: 46 days open

The posting

ABOUT CODERABBIT

CodeRabbit is the leading AI code review platform, trusted by more than 17,000 customers and 150,000 open-source projects, conducting over 2 million code reviews each week. We build the symbiotic partnership between developers and AI that makes shipping fast software safe again, reviewing every pull request, IDE change, and CLI commit so teams can move quickly without breaking things.

We are a fast-moving, well-funded company, fresh off a $143M Series C at a $1.5B valuation — building Agentic Change Management, the control layer for software changes created by humans and agents. As AI writes more of the world's code, the bottleneck moves from implementation to judgment and helping human judgment scale is exactly the problem we exist to solve.

ROLE OVERVIEW

At CodeRabbit, we seek an exceptional, passionate Director of Customer Success Management to join our growing customer success organization in the Americas theater. Reporting to the VP of Customer Success, you will ensure our customers realize value with our AI-powered code review platform. You will lead and develop the organization responsible for the success and happiness of customers — across enterprises and startups. This leader will shape and scale the post-sales strategy and operations, helping customers derive maximal value from their engagement.

KEY RESPONSIBILITIES

1. Hiring and developing a Customer Success Management team

2. Own forecasting for renewals, expansion, and churn risk across the book of business, delivering accurate NRR and GRR commits to the executive team

3. Overseeing the customer journey from onboarding to production scaling

4. Build strong, meaningful relationships with our customers and proactively seek to understand their business objectives and expectations

5. Building playbooks and knowledge bases

6. Own a book of business to include renewals and expansion opportunities

7. Become a product expert and understand all components of CodeRabbit

8. Educate customers on the best product usage to ensure they maximize their value

9. Champion customer needs internally, leveraging your customer knowledge to advocate for them and influence the product roadmap

10. Relentlessly focus on solving customer challenges by effectively communicating specific benefits and best practices of CodeRabbit

11. Own customer-facing communications to ensure a professional and concise message

12. Partner cross-functionally to advocate for customer needs

13. Develop and present periodic reviews to customer leadership

QUALIFICATIONS

Great candidates often have these qualifications:

1. At least 10+ years of experience in customer success, account management, or a similar role, with at least 5 years in a leadership role

2. Demonstrated success building and scaling customer-facing teams in a high-growth technology company

3. Technical competency to understand CodeRabbit’s software and build strong relationships with highly technical prospects and key business stakeholders

4. Strong knowledge of the customer success space, including experience with negotiations and procurement processes

5. Customer Obsession: a passion to deliver a high-quality customer experience and a curiosity to help solve their problems

6. Comfortable and proficient with various sales methodologies such as MEDDPICC, SPICED, and Command of Message

7. Ability to establish trust at the CxO level as well as with software development practitioners

8. Familiarity with modern software development practices, version control systems, and the software development ecosystem, e.g. Git, GitHub, CI/CD, VS Code, Cursor

9. Excellent communication skills: business fluency in spoken and written English

10. Ability to travel about 25% of the time to meet with customers

“NICE TO HAVE”

Great candidates may also have one or more of these qualifications:

1. Experience with code review processes and tools

2. Familiarity with AI, software developer, and open source technologies

3. Experience with GTM at early-stage, high-growth, VC-backed startups

4. Familiarity with Git providers, e.g. GitHub, Bitbucket, GitLab, Azure DevOps

5. Experience with major cloud providers and cloud-native technologies

6. Familiarity with observability, RCA, and debugging practices

OUR VALUES

1. Collaborative Humans: Prioritizing collective intelligence

2. Fearless Innovators: Turning obstacles into growth opportunities

3. Persistent Passionate Developers: Thriving on complex, long-term challenges

4. Impact-Driven Creators: Crafting intuitive tools for developers

5. Rapid Learners and Un-learners: Adapting quickly in our fast-paced technological world

WHAT WE OFFER

1. Work on cutting-edge technology with real-world impact

2. Collaborative and innovative environment

3. Competitive salary, equity, and benefits

4. Professional development opportunities

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against CodeRabbit's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on CodeRabbit's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    CodeRabbit's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.