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Open nowPosted 529 days ago

CRM Architect

Codersbrain

Where
Bangalore
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Your applicationOpen nowCRM ArchitectCodersbrain · Bangalore

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Share of postings closed within
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  4. 18.1%14 days
  5. 35.6%30 days
  6. 44.6%60 days
This job: posted 529 days ago

The posting

CRM Architect

## Job Summary The CRM Architect will lead the end-to-end design and architecture of solutions on the Microsoft Dynamics 365 Customer Engagement (D365 CE/CRM) platform. This role requires a deep understanding of business processes, technical leadership, and expertise in integrating D365 CE with other internal and third-party systems. The CRM Architect will ensure solutions are scalable, secure, and follow industry best practices, while mentoring development teams and collaborating closely with business stakeholders.

## Responsibilities - Lead the design and architecture of end-to-end solutions on the D365 CE platform, aligning with business requirements, industry best practices, and scalability needs. - Act as a technical leader and mentor for the development team, providing guidance on best practices, coding standards, and solution architecture. - Develop and implement integration strategies between D365 CE and other organizational systems, including third-party applications and external data sources. - Design robust data models, including entities, attributes, and relationships in D365 CE, ensuring data integrity, consistency, and optimal performance. - Define and implement security models and access control strategies in compliance with security and data privacy standards. - Customize and configure D365 CE using PowerApps, Power Automate, and Power BI. - Lead the complete lifecycle implementation of CRM projects, including requirements gathering, solution design, development, deployment, and post-go-live support.

## Qualifications - BE/MCA or equivalent degree in Computer Science, Engineering, or a related field. - 10+ years of relevant experience in D365 CE/CRM as an architect. - Proficiency in customizing and configuring D365 CE with PowerApps, Power Automate, and Power BI. - Expertise in data migration strategy, data modeling, and data integration. - Strong technical knowledge of HTML5, CSS, SOAP, REST, AngularJS, JavaScript. - Solid understanding of CRM platform features (scripting, plugins, workflows, dialogs, client extensions, SDK). - Experience with SSRS and CRM reporting. - Proven programming skills in ASP.NET using C# (MVC, Web API), strong database concepts, and object-oriented analysis/design within an SDLC environment. - MS Dynamics CE/CRM certifications. - Excellent functional knowledge of all CRM modules (Sales, Marketing, Customer Service, Field Service, Project Operations). - Excellent communication skills. - Flexible working hours.

## Preferred Skills - Senior or middle-level experience in Customer Service, including Unified Routing, CS setup, workstreams, routing rules, SLA, Power Automate, plugins, JS and CRM customization, Service Hub, and Workspace modules/apps. - Experience with Omnichannel Communication channels such as Email, Microsoft Teams, and WhatsApp. - Strong problem-solving and bug-fixing skills. - Experience handling change requests via GF Jira ticket portal. - Strong network for investigating advanced customer service topics.

## Experience - Minimum 10 years of relevant experience in D365 CE/CRM as an architect. - Must have led at least 2-3 complete CRM project life cycles. - Experience in CRM/XRM and the latest versions of Dynamics 365. - Minimum 5 years’ experience in CRM implementation, PowerApps integrations, and D365 Sales architecture.

## Environment - Location: Bengaluru (Bangalore), India (Preferred) - Flexible working hours. - Full-time, on-site position. - Collaborative, dynamic environment with opportunities to lead and mentor.

## Salary - ₹2,400,000 – ₹4,000,000 per annum

## Benefits - Flexible working hours. - Opportunities for certification and professional growth. - Supportive team environment.

## GrowthOpportunities - Potential for advancement to senior leadership or principal architect roles. - Opportunity to lead high-impact CRM projects and mentor junior architects and developers. - Exposure to cutting-edge technologies and large-scale digital transformation initiatives.

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