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Open nowPosted 401 days ago

IT Support Administrator

Codersbrain

Where
Mumbai
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Your applicationOpen nowIT Support AdministratorCodersbrain · Mumbai

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The clock on this job

Early applications get read.

11.9% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.4%3 days
  3. 11.9%7 days
  4. 18.6%14 days
  5. 35.6%30 days
  6. 45.1%60 days
This job: posted 401 days ago

The posting

IT Support Administrator

##

Job Summary

We are seeking an experienced IT Support Administrator to join our India office. This role involves providing end-user support for IT platforms, primarily IFS, by managing support tickets, investigating and resolving incidents, and escalating issues when necessary. You will be part of a globally distributed support team, collaborating with regional agents to assist users worldwide. If you are passionate about IT support and eager to grow professionally, this opportunity is for you.

Responsibilities

  • Deliver first-line support to IFS users via the HALO ticketing system, addressing application-related queries and issues.
  • Manage application access requests and resolve access-related concerns.
  • Analyze reported incidents, perform initial root cause assessments, and guide users toward resolution.
  • Develop and maintain user documentation, support materials, and testing protocols.
  • Monitor IFS job queues and report any failures.
  • Collaborate with Fugro’s internal Level 2 support and team leads to ensure SLA compliance and escalate unresolved issues appropriately.

Qualifications

  • 2–5 years of experience in application support or IT service desk roles.
  • Strong communication skills, analytical mindset, and a proactive, results-driven approach.
  • Excellent command of English (written and verbal), with the ability to engage effectively with stakeholders across the Americas, Asia Pacific, Middle East, India, Europe, and Africa.
  • Flexibility to work across time zones and coordinate with global teams.
  • Familiarity with SLA-driven environments and ITIL practices is advantageous.

Preferred Skills

- Not specified.

Experience

- A minimum of 2–5 years of experience in relevant application support or IT service desk roles.

Environment

- Not specified.

Salary

- Not specified.

Growth Opportunities

- Not specified.

Benefits

- Not specified.

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