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Open nowPosted 494 days ago

ITSM

Codersbrain

Where
PAN India
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Your applicationOpen nowITSMCodersbrain · PAN India

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Share of postings closed within
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  3. 11.9%7 days
  4. 18.6%14 days
  5. 35.6%30 days
  6. 45.1%60 days
This job: posted 494 days ago

The posting

ITSM

## Company Overview Details about the company, its industry, and culture are not provided.

## Job Summary The IT Service Management (ITSM) role is designed to work closely with clients to understand and advise on technical and functional requirements. This position plays a critical part in developing solutions and effort estimation, ultimately contributing to the organization's goals by ensuring that customer needs are met effectively.

## Responsibilities - Accountable for pre-sales activities for Service Management and solution designing based on technologies such as ServiceNow, Remedy, SummitAI, Cherwell, etc. - Respond to Requests for Proposals (RFPs), Requests for Information (RFIs), scoping, and solutions with proper documentation. - Collaborate and support internal teams (e.g., Presales, architects, and sales) in the implementation of customer presentations, workshops, offers, and addressing technical and functional issues. - Generate leads for IT Service Management (ITSM) and IT Asset Management (ITAM) services. - Govern relationships with required partners and stakeholders. - Work independently with prospects, customers, and technical teams on scoping and solutioning. - Prepare and execute design workshops. - Question and clarify requirements by distinguishing between needs and wishes. - Advise customers on the best technical and functional solutions.

## Qualifications - Minimum of 6 years of relevant experience in ITSM. - Strong knowledge of Service Management tools and methodologies. - Excellent documentation and presentation skills. - Proven ability in solution design and pre-sales activities. - Strong analytical and problem-solving skills. - Excellent communication and interpersonal skills. - Ability to work independently and as part of a team. - A degree in Computer Science, Information Technology, or a related field is preferred.

## Preferred Skills - Familiarity with ITIL (Information Technology Infrastructure Library) frameworks. - Previous experience in customer engagement and relationship management. - Skills in project management methodologies. - Knowledge of additional ITSM platforms beyond the ones mentioned (e.g., BMC Helix, Freshservice).

## Experience - A minimum of 6 years of experience in IT Service Management or related fields is required.

## Environment - The position is available for full-time work and is open to candidates across PAN India. - The work setting may be flexible, potentially allowing for remote or hybrid arrangements.

## Salary - Estimated salary range is ₹2,500,000 annually.

## Growth Opportunities Information regarding potential career advancement opportunities within the company is not provided.

## Benefits Details about offered benefits, such as insurance, paid leave, and work policies, are not provided.

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