The posting
SAP ADM Manager
## Company Overview Company information is not specified.
## Job Summary We are seeking an experienced and results-driven SAP ADM Manager to oversee the end-to-end management of SAP application ticket resolution. The ideal candidate will lead support and enhancement initiatives, ensure SLA adherence, drive continuous improvements, and collaborate with business stakeholders for delivering high-quality SAP solutions.
## Responsibilities - Lead and manage SAP Application ticket resolution for all SAP Modules, SuccessFactors, and Ariba. - Ensure high availability, reliability, and performance of SAP systems through proactive monitoring and issue resolution. - Manage a team of internal staff and/or vendor resources, ensuring adherence to SLAs and KPIs. - Act as the point of contact for SAP incidents, enhancements, and minor projects. - Prioritize and allocate resources effectively for both corrective and preventive maintenance tasks. - Collaborate with business teams to understand requirements and ensure timely delivery of solutions. - Ensure compliance with internal policies and audit requirements. - Identify improvement areas and drive automation and optimization initiatives. - Manage service delivery partners and third-party vendors, including governance, performance, and escalations. - Maintain documentation of changes, enhancements, and support procedures.
## Qualifications - Education: Bachelor’s or Master’s degree in Computer Science, Information Technology, or a related field. - Experience: 10+ years of overall SAP experience, with at least 3 years in a managerial or lead role within SAP Application Management (ADM). - Technical Skills: - Strong knowledge of SAP ECC or S/4HANA Modules. - Deep understanding of SAP functional modules and integration points. - Experience managing incident, problem, and change management processes (preferably using ITIL framework). - Hands-on knowledge of SAP Solution Manager, CHARM, and monitoring tools is a plus. - Soft Skills: - Strong leadership, communication, and stakeholder management skills. - Ability to work under pressure and prioritize multiple tasks. - Excellent problem-solving and decision-making abilities.
## Preferred Skills - Familiarity with agile and waterfall methodologies.
## Experience - Minimum of 10 years of overall SAP experience, with at least 3 years in a managerial or lead role.
## Environment Typical work setting or location details are not specified.
## Salary Estimated salary range is not specified.
## Growth Opportunities Potential career advancement opportunities within the company are not specified.
## Benefits Offered benefits are not specified.



