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Open nowPosted 389 days ago

SENIOR SYSTEM ANALYST II Support

Codersbrain

Where
Bangalore
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Your applicationOpen nowSENIOR SYSTEM ANALYST II SupportCodersbrain · Bangalore

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  6. 45.1%60 days
This job: posted 389 days ago

The posting

Systems Analyst

## Company Overview Lululemon is a global athletic apparel retailer known for its high-quality products and dedication to customer experience and community engagement. The company fosters an inclusive culture, values leadership, and promotes continuous growth and innovation.

## Job Summary The Systems Analyst will play a critical role in implementing and maintaining technology solutions within Lululemon. This senior-level position requires the individual to provide advisory support for business requirements, with a strong focus on Salesforce-related solutions. The successful candidate will lead critical support initiatives and collaborate across teams to ensure system performance and issue resolution, thereby contributing to the organization's overall efficiency and effectiveness.

## Responsibilities - Provide Level 3 (L3) support for Salesforce-related incidents and service requests escalated from Level 1 (L1) and Level 2 (L2) teams. - Perform root cause analysis and implement permanent fixes for recurring issues. - Participate in on-call support rotations to ensure timely resolution of critical issues. - Collaborate with cross-functional teams including developers, administrators, and business stakeholders to resolve issues. - Monitor system performance and proactively identify potential issues. - Maintain documentation for support procedures, known issues, and resolutions. - Work closely with Salesforce developers to validate bug fixes and enhancements. - Ensure compliance with Service Level Agreements (SLAs) and internal support processes. - Support deployment activities and post-release validations. - Stay updated with Salesforce platform changes and recommend improvements.

## Qualifications - 8+ years of experience in Salesforce support or system analysis roles. - Strong understanding of Salesforce architecture, data model, and security model. - Experience with Salesforce Service Cloud, Sales Cloud, and custom applications. - Proficiency in troubleshooting Apex, Visualforce, Lightning Components, and Flows. - Familiarity with tools such as Salesforce Workbench, Data Loader, and debug logs. - Excellent communication and documentation skills. - Ability to work independently and manage multiple priorities. - Willingness to work in rotational on-call shifts, including weekends.

## Preferred Skills - Salesforce Administrator and PD-I certification. - Experience with ITIL processes and ticketing systems (e.g., ServiceNow, Jira). - Exposure to integration of tools and middleware (e.g., Informatica, MuleSoft). - Knowledge of Agile methodologies and DevOps practices.

## Experience - Minimum of 8 years of relevant experience in Salesforce support or system analysis.

## Environment - The typical work setting is not specified; however, the role may involve collaboration with various teams and could entail on-call responsibilities including weekends.

## Salary - The salary for this position is not specified.

## Growth Opportunities - Advancement opportunities within Lululemon typically include roles in higher-level systems architecture, project leadership, or specialized Salesforce roles.

## Benefits - Specific benefits offered for this role are not detailed but may include standard options typical for roles within Lululemon.

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