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ClosedPosted 449 days ago

ServiceNow Delivery Lead

Codersbrain

This posting closed on 2026-10-23.

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This job: posted 449 days ago

The posting

ServiceNow Delivery and Operations Lead

## Company Overview Daimler Truck is a leading organization in the automotive industry, committed to delivering cutting-edge technology and innovative solutions. The company values effective communication, collaboration, and teamwork to ensure operational excellence within its ecosystem.

## Job Summary As the ServiceNow Delivery and Operations Lead, you will be responsible for the end-to-end operations, strategic direction, governance, and optimization of the ServiceNow platform across Daimler Truck. You will serve as a critical bridge between business needs and the technical implementation of ServiceNow, ensuring that the platform effectively supports the organization’s operational goals.

## Responsibilities - Platform Management: Ensure efficient and reliable end-to-end platform management that meets the organization’s business needs. - IT Service Management: Leverage your 5+ years of ITSM knowledge to oversee incident, change, and problem management processes. - Implementation Oversight: Oversee implementation design, solution architecture, and development standards. - Thought Leadership: Provide technical guidance and act as an escalation point for delivery. - Documentation Compliance: Ensure solutions are properly documented according to established guidelines and standards. - Audit Participation: Engage in audits and compliance requirements, preparing the platform to meet necessary standards. - Stakeholder Engagement: Build strong relationships with business stakeholders within Daimler Truck to enhance service delivery. - Service Improvement Initiatives: Lead initiatives focused on delivering value and improving service performance. - Metrics Management: Manage metrics, quality, cost, and delivery of owned products. - Change Management: Drive platform adoption and implement effective change management procedures. - Team Development: Foster a high-performance team culture and encourage a product mindset among team members. - Innovation Culture: Promote a culture of innovation and facilitate the adoption of new technologies. - Market Analysis: Conduct market analysis for respective products and propose cost-effective, scalable solutions. - Global Engagement: Establish and maintain strong networks with global stakeholders and partners for platform management.

## Qualifications - Education: Bachelor of Engineering (B.E) or equivalent degree. - Experience: 15+ years in core ServiceNow platform delivery and operations with a strong understanding of ITIL/ITSM practices. - People Management: 7+ years of relevant experience in managing teams and vendor relationships. - Certifications: Mandatory certifications include: - Certified System Administrator (CSA) - Certified Implementation Specialist

## Preferred Skills - Strong analytical and problem-solving skills. - Excellent communication skills for translating technical concepts to non-technical stakeholders. - Ability to inspire and motivate teams towards achieving organizational goals.

## Experience - A minimum of 15+ years of experience in ServiceNow delivery and operations, with a robust background in ITIL/ITSM practices and vendor management.

## Environment This role typically operates in a collaborative team environment within the Daimler Truck organization. The specific work setting, including remote or onsite options, has not been specified.

## Salary Salary details are not provided.

## Growth Opportunities Potential career advancement opportunities within Daimler Truck may include leadership roles in project management and expansion into broader IT service management functions.

## Benefits Details regarding specific benefits offered are not provided.

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