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Open nowPosted 788 days ago

Shift Lead

Codersbrain

Where
Bangalore
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Your applicationOpen nowShift LeadCodersbrain · Bangalore

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The clock on this job

Early applications get read.

11.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.4%3 days
  3. 11.8%7 days
  4. 18.6%14 days
  5. 35.6%30 days
  6. 45.1%60 days
This job: posted 788 days ago

The posting

Shift Lead and App Support

Job Summary

The Shift Lead and App Support role focuses on providing high-quality support for applications while troubleshooting and resolving issues effectively. The individual in this position will play a critical role in ensuring seamless application performance and user satisfaction. This role is integral in maintaining operational excellence and fostering a collaborative team environment.

Responsibilities

  • Lead a team during shifts, ensuring timely support and escalation of issues as necessary.
  • Perform excellent troubleshooting and debugging to identify and resolve application issues.
  • Monitor application performance using Appium and gather logs for analysis.
  • Write complex queries and create reports based on troubleshooting findings.
  • Provide L1 and L2 support with a balanced focus on both levels.
  • Collaborate with relevant teams to enhance application performance and effectiveness.

Qualifications

  • 5-8 years of relevant experience in application support and team leadership.
  • Proven excellent troubleshooting and debugging skills for effective issue resolution.
  • Proficiency in using Appium for application monitoring.
  • Good understanding of SQL, Unix/Linux environments, and cloud technologies (preferably Google Cloud Platform - GCP).
  • Experience in the Banking and BFSI (Banking, Financial Services, and Insurance) domain is desirable.
  • Ability to write queries and generate reports to communicate findings effectively.
  • Adequate knowledge of Dynatrace is a plus.

Preferred Skills

  • Additional familiarity with infrastructure components can be beneficial.
  • Experience in both L1 and L2 support roles, with 50% focus on each.

Experience

- A minimum of 5 years and up to 8 years of relevant experience in application support and troubleshooting.

Environment

- The position requires working from an office for 5 days a week, based in Bangalore.

Salary

\[Salary details not provided.\]

Growth Opportunities

\[Opportunities for career advancement not specified.\]

Benefits

\[Benefits details not provided.\]

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