Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 23 hours ago

Technical Support Engineer

Cogent Security45 open roles

Where
San Francisco, CA
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowTechnical Support EngineerCogent Security · San Francisco, CA

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Cogent Security's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

11.8% of postings close within 7 days. Measured by our own scanner across the market. Cogent Security postings stay open a median of 46 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.4%3 days
  3. 11.8%7 days
  4. 18.6%14 days
  5. 35.6%30 days
  6. 45.1%60 days
This job: posted 23 hours ago

Cogent Security median: 46 days open

The posting

ABOUT COGENT

Cogent is an Applied AI Lab building the next generation of AI agents for cybersecurity. AI has fundamentally changed how attacks happen, allowing malicious actors to operate at unprecedented speed and scale. Cogent's "AI Taskforce" assesses petabytes of enterprise data to remediate these issues before critical breaches occur.

To stay at the cutting edge, we blend frontier research with real-world execution. Alongside our core product work, Cogent Research serves as our applied AI lab, providing the research horsepower needed to make truly agentic security workflows a reality.

We partner with Fortune 500 companies to secure some of the most complex production environments in the world.

We're backed by Greylock & Bain Capital Ventures, and we've built a team with the best minds in applied AI. Our team is comprised of people from:

- Top universities like Stanford, Berkeley, Penn, Duke, Carnegie Mellon, Waterloo

- Unicorn, high-growth companies like Scale AI, Databricks, Stripe, Tesla, Coinbase

- World class cybersecurity experts from Wiz, Abnormal AI, Zscaler

- Preeminent research labs like Deepmind and SAIL

ABOUT THE ROLE

We're hiring our first Technical Support Engineer to own customer issues end to end and build Cogent's support function as our enterprise customer base scales. When an integration breaks or an agent behaves unexpectedly in a customer's production environment, you'll diagnose it, drive the fix with engineering, and close the loop with the customer.

WHAT YOU'LL DO

- Own technical escalations end to end, from triage and reproduction through resolution, across integrations, agent behavior, data pipelines, and the platform UI

- Debug inside Fortune 500 production environments using logs, APIs, and agent traces across the scanners, cloud providers, ticketing systems, and identity tools our agents connect to

- Act as the customer's advocate inside engineering: write clear, reproducible bug reports, drive fixes to resolution, and ship small fixes, scripts, and internal tooling yourself

- Partner with our Head of Customer Success and the Solutions Engineering team to get new customers integrated and live

- Lead communication with CISOs, security engineers, and IT leaders during high-stakes incidents

- Use AI to scale support: automate triage, draft responses, and build self-serve answers so each person on the team can handle more volume

- Turn ticket patterns into product direction by feeding recurring issues back to product and engineering

WHAT YOU'LL BUILD IN YOUR FIRST YEAR

- Support processes, tiers, service level agreements (SLAs), and escalation paths designed for enterprise security customers

- Our ticketing, on-call, and incident communication setup, on tools like Pylon or Zendesk connected to Linear for engineering handoffs

- A knowledge base and troubleshooting runbooks for customers and internal teams

- Support reporting on first response time, resolution time, customer satisfaction (CSAT), and top ticket drivers

- The hiring plan and onboarding for the next support engineers, with a path to leading the team

WHAT WE'RE LOOKING FOR

- 5+ years in technical support or a similar customer-facing technical role at a B2B SaaS company with a technical product, ideally selling to enterprises

- Experience rolling out and scaling support processes, including SLAs, escalation paths, tooling, and metrics

- Hands-on experience applying AI to support work, such as AI-assisted triage, response drafting, or self-serve deflection

- Strong troubleshooting skills: comfortable reading logs, working with REST APIs and webhooks, and tracing a problem across systems

- Scripting ability in Python and working knowledge of SQL

- Fluency with support metrics (first response time, resolution time, CSAT) and experience improving them

- Clear, calm written and verbal communication with both technical and executive audiences

- Comfort building process where none exists yet

BONUS POINTS

- Cybersecurity experience, especially with vulnerability management tools like Tenable, Qualys, Rapid7, Wiz, or CrowdStrike

- Experience managing or mentoring a support team

- Working knowledge of a major cloud platform (AWS, GCP, or Azure) and identity concepts like SSO/SAML and OAuth

- Familiarity with IT service management tools like Jira and ServiceNow

- Experience supporting AI, machine learning, or agent-based products

- Experience as the first support hire at an early-stage startup

Cogent is an equal opportunity employer. We welcome applicants of all backgrounds and evaluate candidates without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Cogent Security's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Cogent Security's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Cogent Security's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.