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Open nowPosted 4 days ago

Data Support Engineer

COGNIZANT TECHNOLOGY SOLUTIONS ASIA PACIFIC PTE. LTD.

Pay
SGD 8,000 – SGD 9,500 a month
Where
West, Singapore
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Your applicationOpen nowData Support EngineerCOGNIZANT TECHNOLOGY SOLUTIONS ASIA PACIFIC PTE. LTD. · West, Singapore

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The clock on this job

Early applications get read.

12.1% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.1%7 days
  4. 19.1%14 days
  5. 35.6%30 days
  6. 52.7%60 days
This job: posted 4 days ago

The posting

This Data Engineer will support market-level data delivery by handling operational analytics and technical tasks on Databricks, with a strong focus on reliable support and consistent processes, enabling the core team to focus on strategy, regional alignment, and advance analytics initiatives.

KeyResponsibilities

  • Execute BAU analytics and data tasks for assigned markets
  • Maintain SQL/Python-based pipelines and notebooks in Databricks
  • Own end-to-end service delivery and ensure SLA/KPI compliance across supported applications.
  • Manage major incidents, escalations, and stakeholder communications (including with Hong Kong based stakeholders in English and Mandarin) to minimise business disruption
  • Coordinate with business users, development teams, vendors, and platform owners to resolve production issues in a timely manner
  • Drive proactive monitoring, root cause analysis, recurring issue elimination, and continuous service improvement initiatives.
  • Govern production changes, release deployments, CAB activities, and operational readiness reviews.
  • Produce service performance reports, operational dashboards, and executive management updates.
  • Manage support team performance, resource planning, shift coverage, knowledge management, and continuous improvement activities
  • Drive operational excellence initiatives to improve service quality and efficiency
  • Ensure compliance with IT governance, audit, security, and data privacy requirements

Job Requirements

  • Bachelor's degree in Computer Science, Information Technology, Engineering, or related discipline.
  • Strong SQL/Python skills for data processing and automation
  • Hands-on Databricks operational experience (notebooks, jobs, monitoring)
  • Good SQL skills for analytics and reporting
  • 5+ years of IT operations or service delivery experience, with at least 3 years in a Service Delivery or Application Support lead role.
  • Strong knowledge of ITIL processes, with hands-on experience using ServiceNow.
  • Experience in managing L2 application support for Luxury Retail
  • Strong leadership, communication, analytical, and problem-solving skills.
  • ITIL, PMP, PRINCE2, Agile, or ServiceNow certifications are advantageous.
  • Proficiency in spoken and written English and Mandarin is required, as the role involves day-to-day communication, incident updates and reporting with business stakeholders based in Hong Kong.

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