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Open nowFirst seen 5 days ago

Oficial de gestión telefónica (SAC)

COHEP1,697 open roles

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Your applicationOpen nowOficial de gestión telefónica (SAC)COHEP

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on COHEP's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: first seen 5 days ago

The posting

Propósito General del Puesto:

Brindar atención a clientes de Banco Ficohsa sobre Consultas, Gestiones, Reclamos y Transferencias en lo relacionado con los productos de Tarjeta de Crédito y productos Bancarios, brindando atención de calidad, con respuestas oportunas y soluciones ágiles que satisfagan las necesidades y expectativas de los clientes; de acuerdo a los lineamientos de servicio pautados por la Gerencia; también será Responsable de la gestión de redes sociales y de las comunidades digitales, Dará las respuestas a consulta, comentarios, quejas de los clientes, gestionará mensajes ofensivo que se produzcan a través de de las redes sociales con el apoyo y lineamiento de Imagen Corporativa y Experiencia del Cliente.

Funciones:

  • Atención oportuna del flujo de llamadas/chat/correos/redes sociales que ingresan al canal de atención en el que se le asigna.
  • Cumplir con los script definidos para el canal de atención en el que se le asigna.
  • Autenticar al cliente mediante la correcta aplicación de la matriz de seguridad.
  • Indagar a detalle el motivo o razón de la llamada del cliente para adecuar una correcta resolución a su solicitud.
  • Registrar de manera adecuada los motivos de llamada conforme a los lineamientos existentes.
  • Ingreso correcto de las gestiones necesarias para la resolución de las mismas por parte del área operativa que proporcionará la respuesta al cliente.

Nivel de Escolaridad: Secundaria completa o pasante universitario de Administración de empresas, Mercadeo o carreras similares.

Años de Experiencia: 1 años en servicio al cliente o puestos similares.

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What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against COHEP's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on COHEP's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    COHEP's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

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The numbers game

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What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

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