The posting
Junior Poker Operations Specialist
Department: Operations
Location: Remote
About CoinPoker
Welcome to CoinPoker, the innovative crypto-poker platform where advanced blockchain technology meets the thrilling world of online poker. At CoinPoker, we are revolutionizing the poker experience by offering fast, secure, and transparent gameplay. With recent substantial investment, we are poised to take over the online crypto-poker space and are expanding our team to support our growth.
The Opportunity
We are looking for a Junior Poker Operations Specialist to join the Poker Room Management team and support the day-to-day operation of CoinPoker.
You will work across tournaments, cash games, promotions, CRM, QA, and back-office systems, learning how an online poker room operates while gradually taking ownership of recurring operational responsibilities.
This is a hands-on role where accuracy and timing matter. You will help configure and deploy poker content, support promotional activity, test changes before and after release, and respond to changing operational priorities.
You do not need previous experience working for a poker operator. We are looking for someone with a strong understanding of poker, excellent attention to detail, and the ability to learn quickly.
The aim is to develop you into a well-rounded Poker Operations Specialist capable of working independently across multiple areas of the poker room.
Key Responsibilities:
- Support the setup and deployment of tournaments, satellites, cash games and series.
- Support promotional activity including missions, Splash, leaderboards, tickets and CRM campaigns.
- Maintain back-office and in-client configurations accurately and on time.
- Complete QA, release validation and post-deployment checks.
- Learn and support tournament configurations including structures, payouts, guarantees, templates and satellites.
- Support operational requests and investigate or escalate issues when required.
- Build working knowledge across PRM tools and processes, providing cover across multiple operational areas.
- Support new poker features, formats and promotional mechanics as they are introduced.
- Keep operational documentation clear and current when processes change.
- Use AI and other tools effectively to improve the speed, accuracy and quality of operational work.
- Respond flexibly to changing priorities and provide support where the team needs it most.
Highly Desired Knowledge and Experience:
- Strong understanding of online poker, including cash games and tournaments.
- Genuine interest in poker and how an online poker room operates.
- Excellent attention to detail and a high standard of accuracy.
- Strong organisation and ability to manage multiple tasks and deadlines.
- Clear written communication.
- Comfortable using spreadsheets and learning new software and internal systems.
- Comfortable using AI and technology to learn, solve problems and work efficiently.
- Able to take feedback, learn quickly and apply what you have learned.
- Reliable, adaptable and comfortable taking increasing ownership as your experience grows.
Nice to Have Experience:
- Previous experience in online poker, gaming, technology or another live operational environment.
- Experience using operational or back-office systems.
- Familiarity with poker concepts such as rake, liquidity, satellites, tournament structures and player segmentation.
- Experience supporting CRM, promotions, leaderboards or reward systems.
- Experience with QA or testing digital products.
- Strong Excel or Google Sheets skills.
- Experience using AI tools as part of a regular workflow.
- Understanding of cryptocurrency or crypto-based gaming platforms.
What We Offer:
- Competitive salary and performance-based bonuses.
- Opportunity to work with cutting-edge technology in the blockchain and online gaming industry.
- Flexible working hours and the ability to work fully remotely.
- A collaborative and inclusive team culture.
- Professional development opportunities and career growth within a rapidly evolving company.
