The posting
The Medical Assistant (MA) works within a multi-disciplinary health care team performing medical and mental health support. MA’s work within the care team to provide patient care and perform administrative and laboratory duties in support of clinic and providers. Essential Job Functions Employee must be able to perform essential job duties with or without reasonable accommodation and without posing a direct threat to safety or health of self or others. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Employee will perform job according to applied laws. The essential job functions listed are representative of the knowledge, skill, and/or ability required to perform this job and do not represent an exhaustive list of job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.
Provides for the safe delivery of patient care, in routine and emergency situations, within the scope of education and training, such as taking vital signs, and performing patient assessments. Communicates significant clinic information to other healthcare professionals as necessary. Maintains a professional and confidential work environment. Collaborates with other members of the multi-disciplinary health care teams including but not limited to medical assistants, primary care medical providers, behavioral health providers, psychiatric providers, peer specialists, dental assistants and hygienists, pharmacists, patient navigators, case managers, client access representatives, inventory and lab coordinators, and nurse educator. Maintains EHR core competencies as evidenced by:
Records all vital signs into NextGen which include BP, P, T, R, Height, Weight, smoking status and possibly finger stick for glucose level and peak flow if patient’s chronic medical lists indicate that these are appropriate according to patient’s diagnosis. Records all patient visits electronically into NextGen, ensuring that they include the PMH, PSH, FH, Social History, and allergies. Uses the Inbox to manage tasks. Uses the Telephone Template to help record communications regarding a patient. Submits appropriate submissions to billing. Ability to enter immunizations into NextGen. Ability to scan documents into appropriate section of patient chart in NextGen. Proficient at using the EPM (Electronic Practice Management) system as demonstrated by:
Ability to register patients in EPM. Ability to check patients in for appointment using the EPM. Ability to make an appointment for a patient using the EPM.
Ability to perform check-ins for all patients and work closely with the multi-disciplinary healthcare team to achieve efficient patient flow and effective use of clinic resources. Manages tasks and scanning as needed to have a complete and current chart. Obtains specimens and performs laboratory tests including urinalysis, urine HCG, hematocrits, glucoses, etc. Performs venipuncture and prepares blood and other specimens accurately for transport to the central lab, and processes labs as needed after-hours or at satellite site. Performs pulse oximetry, peak flow analysis, EKG, audioscope and other screening tests. Administers immunizations per clinic protocol including into the CIIS (Colorado Immunization Information System) database. Contacts clients in need of follow-up for missed appointments or other chronic, complex care management outreach as requested. Answers the patient assistance line live incoming calls & returns voicemails; handles all questions within MA-scope; transfers calls appropriately to other disciplines PRN. Schedules appointments, X-rays, special studies, etc. upon request. Sends and receives requests for disclosure of protected health information according to established procedures, ensuring compliance with the HIPAA Privacy Act and confidentiality laws. Performs health record maintenance, including archiving, destruction, scanning and indexing of health information into health records according to established policies and protocols. Maintains given access to external health databases such as CORHIO, DH Epic, SCL, PDMP, etc. in order to provide assistance and information with hospital follow-up information, suboxone prescription support, and other client care coordination with integrated health team members. Assists with other administrative and health operation tasks as needed, including copying, faxing, word processing, and data entry. Maintains clinic files that meet legal, auditing and grantor requirements as needed. Assists providers and nurses with examinations, procedures, and other processes related to direct patient care including chaperoning paps, preparing procedure trays, and other support as needed. Maintains established departmental policies and procedures, including quality improvement, safety, environmental, and infection control standards. Documents appropriately in SafetyZone for internal reporting of client or staff events. Enhances professional growth and development through participation in educational programs, reviewing current literature, completion of required onboarding/orientation, annual competencies, assigned continuing education, and satisfactory attendance in disciplinary, inter-disciplinary, suite, quality improvement, and all-staff meetings. Participates in team-based or interdisciplinary quality improvement initiatives, at least yearly. Ability to work evenings or weekend shifts as needed. Works in collaboration with community partners, such as Denver Rescue Mission, Samaritan House, etc. to support clinic/client organizational needs. Provides creative ideas and solutions to enhance growth of clinic programs and staff. Performs other duties as assigned.
Education and Work Experience
High school diploma or equivalent required. Successful completion of a Medical Assistant program or prior training or experience as an Emergency Medical Technician or Certified Nursing Assistant preferred. Certification in basic life support (CPR). Bi-lingual English/Spanish preferred.
Knowledge, Skills and Abilities
Sound critical thinking and decision-making skills. Consistently superb customer service skills; excellent interpersonal/assertive communications skills demonstrating a high degree of emotional intelligence. Knowledge of homeless issues and demonstrated sensitivity to and a desire to work with underserved populations. Ability to participate as a member of an interdisciplinary team and effectively interface with internal and external customers. Strong interpersonal skills for dealing with individuals with a range of moods and behaviors in a safe, effective, and respectful manner. Sensitivity in working with at-risk families and individuals who are homeless. Skill in operating office equipment, computers, and telephones. Skill in oral and written communications. Able to organize and prioritize multiple responsibilities simultaneously. Knowledge of medical terminology.
