The posting
Responsibilities
- Provide day-to-day support and troubleshooting for network infrastructure at the data centre.
- Manage Cisco routers and switches to maintain reliable network connectivity.
- Monitor network performance and bandwidth usage, and investigate service issues.
- Log, update and track support tickets, ensuring issues are resolved within agreed SLAs.
- Work with vendors and relevant teams to resolve escalated network issues.
- Carry out scheduled maintenance and firmware patching for network equipment.
- Plan and implement approved network changes, service requests and maintenance activities.
- Ensure all work follows established operational policies and procedures.
Requirements
- Diploma or Degree in Computer Science, Computer Engineering or a related field. Candidates with relevant experience and certifications may also be considered.
- At least 3 years of experience in network engineering within an operations environment.
- Strong network troubleshooting skills and hands-on experience managing Cisco routers and switches.
- CCNA / CCNP certification.



