The posting
Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services.
Job Summary
This role is responsible for identifying, incubating, and advancing automation opportunities across the Global Engineering Operations organization. The successful candidate will develop business cases, create process flow diagrams, author business / product / technical requirements, and maintain comprehensive documentation of automation initiatives throughout their lifecycle. The Engineer III will play a key role in managing and communicating the ongoing evolution, progress, risks, dependencies, and value realization of the Global Engineering Operations automation portfolio. This individual will maintain strong partnerships with frontline Service Delivery and Service Assurance teams through regular, extended operational shadow sessions to ensure automation strategies remain aligned with real-world operational challenges and opportunities. Working in a Forward Deployed Engineer (FDE) capacity, this role will serve as a direct extension of the Director of Global Engineering Operations Automation, driving tactical execution of strategic automation initiatives week-to-week, acting as the conduit between frontline ops and development teams. The position requires translating long-term automation vision and financial objectives into actionable workstreams, enabling measurable operational efficiencies, improved employee and customer outcomes, and achievement of long-range business goals, while remaining a hands-on contributor to solution design and architecture / dev plans and progress. The role sits at the cross-section of Artificial Intelligence, Network Engineering, Process Engineering, and Software Engineering.
Job Description
Responsibilities:
- Maintains a deep connection w/ frontline ops teams through regular process and organizational shadowing
- Works with Ops leaders to formulate detailed business cases that justify each automation project within the portfolio
- Leads extended frontline operations process shadowing sessions aimed at translating complex business processes into development-ready requirements
- Sits with dev team to ensure detailed process understanding upon requirements handoff and iteratively through development
- Supports the Director of Network Engineering Ops Automation on portfolio / platform strategy and incubation
- Technologically curious and proactively researches emerging technology trends related to Agentic AI, Large Language Models (LLMs), RAG architecture, and operations automation
- Developing technical specifications, requirements, and algorithms to drive the innovation of future products and applications
- Providing expert solutions to complex technical problems, independently determining and developing approaches to solutions
- Evaluating and test solutions from internal and external partners, ensuring they meet company standards and contribute to product development
- Leading case studies, testing, and reporting to derive insights and inform product improvements
- Designing and building prototypes, conducting research to support product development and application enhancement
- Managing resources effectively, organizing and maintaining project materials and documentation
- Authoring and revising technical documentation, including white papers, evaluation plans, and formal recommendations
- Innovating by contributing to the creation of patents, APIs, and other intellectual property
- Representing the technical team in cross-functional collaborations, providing solutions to project-related technical issues
- Mentoring junior researchers, offering guidance and promoting knowledge sharing within the team
- Consistent exercise of independent judgment and discretion in matters of significance.
- Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.
- Other duties and responsibilities as assigned.
Employees at all levels are expected to:
- Understand our Operating Principles; make them the guidelines for how you do your job.
- Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
- Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
- Win as a team make big things happen by working together and being open to new ideas.
- Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
- Drive results and growth.
- Support a culture of inclusion in how you work and lead.
- Do what's right for each other, our customers, investors and our communities.
Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.
Please visit the benefits summary on our careers site for more details.
Education
Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Certifications (if applicable)
Relevant Work Experience
5-7 Years
Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
