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Open nowPosted yesterday

Auxiliar Comercial FVC

COMERCIAL ATT LTDA

Where
Belo Horizonte, MG, Brasil
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Your applicationOpen nowAuxiliar Comercial FVCCOMERCIAL ATT LTDA · Belo Horizonte, MG, Brasil
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  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

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The clock on this job

Early applications get read.

12.7% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.2%1 day
  2. 4.5%3 days
  3. 12.7%7 days
  4. 20.4%14 days
  5. 35.6%30 days
  6. 58.7%60 days
This job: posted yesterday

The posting

O Grupo Att Boticário busca um profissional dedicado, organizado e com bom relacionamento interpessoal para integrar nosso time! Quer fazer a diferença, apoiar pessoas e crescer com a gente? Essa oportunidade é para você!

Sobre a função

Você irá apoiar o analista FVC, assegurando a excelência operacional e o alcance dos resultados de ativação, reativação e engajamento da nossa base de revendedores. Será o ponto de apoio confiável, tanto de forma presencial no Espaço do Revendedor (ER) quanto por atendimento remoto, solucionando com agilidade e simpatia todas as demandas relacionadas a pedidos, entregas, trocas, devoluções, cadastros, desbloqueios, cupons e questões financeiras.

Além disso, vai colaborar diretamente com o sucesso das campanhas e ações comerciais, produzir conteúdo de divulgação e manter a Analista de FVC sempre atualizada sobre o andamento da base, contribuindo para que a estratégia funcione na prática.

Principais responsabilidades

  • Atendimento presencial no Espaço do Revendedor e suporte remoto aos revendedores
  • Divulgar campanhas de incentivo e impulsionar a ativação e reativação da base
  • Acompanhar e atualizar cadastros no sistema de controle interno
  • Conferir conformidade de pedidos, informar prazos, rotas e status de entrega
  • Tratar trocas, devoluções, avarias, cancelamentos e transferências de franquias conforme políticas
  • Resolver questões financeiras, desbloqueios e problemas com cupons abrindo e acompanhando chamados nos canais competentes
  • Acompanhar tombamento de inícios e reinícios, atualizando informações para a FVC
  • Apoiar campanhas, criar conteúdos e vídeos de divulgação do Espaço do Revendedor
  • Participar de treinamentos e manter-se atualizado(a) pelos canais de comunicação do Grupo e da Indústria

O que esperamos de você

  • Boa comunicação, empatia e facilidade de relacionamento com pessoas
  • Organização, atenção aos detalhes e responsabilidade
  • Facilidade de aprendizado com sistemas e ferramentas digitais
  • Proatividade para resolver problemas e buscar soluções
  • Disposição para crescer junto com a gente!

Requisitos

Desejável Experiência mínima de 06 meses em operações de Call center.

Venha fazer parte do Grupo Comercial Att e construir resultados com a gente! Envie sua candidatura.

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