The posting
The Hotel Houseperson plays a crucial role in maintaining the cleanliness and appearance of our hotel, ensuring a positive and comfortable experience for our guests. PRIMARY JOB FUNCTIONS
Assist with flipping mattresses and moving furniture as assigned by Supervisor. Assist room attendants to maintain high standards of quality. Hang draperies as required. Dusts furniture and equipment. Polishes metalwork and furniture. Collects soiled linens for laundry and receives and stores linen supplies in linen closets. Cleans bathrooms and replenishes with supplies. Refurnishes room with supplies, towels, etc. as required. Supplies own cleaning cart with appropriate supplies for shift. May deliver television sets, ironing boards, baby cribs, and roll-a-way beds to guest rooms. May clean swimming pool. May remove debris, clean driveways, and garage areas. Cleans rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways and locker rooms and other work areas. Sweeps, scrubs, waxes, and polishes floors, using brooms and mops and powered scrubbing and waxing machines. Cleans rugs, carpets, upholstered furniture, and draperies, using vacuum cleaner. Wash walls, windows, door panels, sills, ceilings, and woodwork. Empties wastebaskets and cleans ashtrays. Transports trash and waste to disposal area. Required to be always in uniform when working on the property including wearing a name identification badge. Supports and adheres to the core values, the mission statement, service fundamentals, and guest service philosophy as defined by the company. All other duties assigned by a manager or supervisor.
The duties listed are not set forth for the purpose of limiting the assignment of work. They are not to be construed as a complete list of the many duties normally to be performed under a position title or those to be assigned and performed temporarily outside of an employee’s normal line of work. Other Requirements:
Ability to perform repetitive motions; lift, bend, stoop, walk, push, or pull heavy equipment, and stand for extended periods of time. Lifting may include equipment or furniture weighing up to 100 lbs. Must be willing to “pitch-in” and help co-workers with their job duties and be a team player.
Ability to understand and follow directions and perform job functions under limited supervision.
Flexible availability to work any shift/day, including holidays and weekends. Comfortable with using a radio to communicate with the front desk and housekeeping supervisors. Ability to extend arms, scrub, bend, stoop, and stand and walk public areas for extended periods of time
Customer Satisfaction: Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with our staff. It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every associate is a guest relations ambassador, every working minute of every day. Work Habits: In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance. You should be adaptable to changes in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job and ask for help whenever you are not sure how to do something. Safety & Security: The safety and security of our guests and associates is of utmost importance to the Commerce Casino & Hotel. Every associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns. SCHEDULED HOURS Commerce Casino operates 24 hours, 7 days a week. Schedules may vary depending on business needs.
