The posting
To assist in the overall efficient operation of the Hotel’s General Manager and the Hotel’s Sales & Catering Department. Responsible for the efficient and professional coordination of any assignments from the Hotel’s GM or the Hotel Sales Team. Assist all Hotel Sales Department and the Hotel General Manager in obtaining guest satisfaction by performing clerical and administrative duties relating to sales. PRIMARY JOB FUNCTIONS
Act as Liaison between Hotel Sales Manager(s) and clients in Hotel Sales Manager's absence. Take booking inquiry information via phone and prepare proper paperwork. Answer telephone for both the Hotel’s GM and Hotel Sales Team and respond to caller inquiries speaking in a clear and pleasant manner. Exercise decision making skills to direct caller’s request. Accurately record messages for staff and distribute the written messages to the staff members in a timely manner. Distribute documents to appropriate persons and locations to ensure prompt processing of time sensitive information by hotel and supplier staff. Transport documents weighing up to 10 pounds to offices, mailrooms and other locations throughout the hotel building. Retrieve documents from and place documents into proper receptacles located up to 6 feet high, such as mailboxes, file cabinets, etc. Handle individual reservations for hotel VIP clients. Ensure that all arrangements, including upgrades, are handled properly, coordinating with other departments through oral and written instruction. Organize, file and retrieve documents in appropriate binders in order to maintain essential records used in the department operation. Access and input data into a computer system to generate account history reports. Be able to create hotel flyers for team members events and hotel promotions Comply with attendance rules and be available to work on a regular basis. Perform any other job-related duties as assigned.
The duties listed are not set forth for the purposes of limiting the assignment of work. They are not to be construed as a complete list of the many duties normally to be performed under a position title or those to be assigned and performed temporarily outside of an employee’s normal line of work. QUALIFICATIONS Work Experience Required:
Some experience in a related field preferred.
Education:
High School diploma or equivalent experience.
Other Requirements:
Must have the ability to communicate in English. Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times. Can communicate well with guests. Must be willing to “pitch-in” and help co- workers with their job duties and be a team player. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts. Basic knowledge of mathematics and calculator skills to prepare mathematical calculations without error. Ability to communicate effectively both verbally and in writing in order to interact with vendors and department heads. Hotel Reservations and Sales and Catering Software program knowledge is helpful.
Performance Standards: Customer Satisfaction: Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with our staff. It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every associate is a guest relations ambassador, every working minute of every day. Work Habits: In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job and ask for help whenever you are not sure how to do something. Safety & Security: The safety and security of our guests and associates is of utmost importance to Crescent Hotels & Resorts. Every associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns. Note: This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the employee’s supervisor. Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each employee remains, at all times, an “at will” employee. SCHEDULED HOURS Commerce Casino operates 24 hours, 7 days a week. Schedules may vary depending on business needs.
