The posting
As the Manager of the Community Kitchen, you’ll lead a hospitality-focused team focused on providing access to free and healthy meals to those in need in our local Holland community Monday through Friday. This position partners with our Lakeshore Food Rescue as well as our Outreach and Housing Access teams, using rescued food to create healthy meals for our guests. The Community Kitchen manager will focus on meal planning, guiding and directing staff and volunteers through daily prep and cooking, and keeping operations running smoothly and safely. Beyond managing the kitchen, you’ll help build a warm, welcoming space that uses food as a bridge to connect neighbors with essential health and support services.
This role is ideal for someone who thrives in a fast-paced environment, brings a creative approach to scratch cooking and menu planning with variable inventory, and is deeply passionate about community impact.
Responsibilities & Essential Duties
- Lead and oversee daily Community Kitchen operations, ensuring the consistent preparation and service of nutritious, high-quality meals for approximately 100-200 guests.
- Ensure a welcoming, dignified, and high-quality experience for Community Kitchen guests and volunteers.
- Plan weekly menus and provide direction for meal preparation, food utilization, kitchen workflow, and service operations.
- Lead, supervise, develop, and hold accountable Community Kitchen team members, including staff scheduling and coverage, delegation of responsibilities, regular 1:1s and team meetings, performance management, and cross-training.
- Oversee inventory management, and ensure FIFO inventory management system is maintained for both onsite and offsite inventory.
- Establish clear roles, workflows, operational procedures, checklists, and expectations that support effective daily operations and appropriate backup coverage.
- Responsible for oversight of food safety, sanitation, health code compliance, kitchen safety, and readiness for required inspections.
- Oversee Community Kitchen program data, documentation, reporting, and other critical program measures to ensure information is accurate, timely, and useful for program decision-making.
- Maintain strong working relationships and active communication with the partner site leadership and other Community Kitchen partners, vendors, and community stakeholders.
- Assist guest conflict resolution and behavior de-escalation, ensuring team members are supported and challenging situations are managed effectively.
- Work collaboratively with the Food Club, Food Rescue and Partnerships, and Logistics teams to ensure effective flow of food between programs.
- Work collaboratively with the Volunteer Experience Champion to expand volunteer opportunities, creating training documentation and pathways for easy onboarding and training of new volunteers to work in our ‘One Team’ approach to service.
- Provide overall leadership and direction for the Community Kitchen, including annual goals, operational planning, staffing and volunteer utilization, process improvement, special projects, and monitoring overall program quality.
- Collaborate with the Director of Housing Access and other organizational leaders to identify program needs, address challenges, evaluate opportunities, and support the long-term development of the Community Kitchen.
- Other duties as assigned.
Education & Experience
- 6+ years of relevant experience required
- 1+ years of supervisory experience required
- Bachelors degree or culinary certificate required, or in place of a degree, equivalent years of experience
- Preferred: Culinary degree / Certification, Food Safety Certification, Nutrition knowledge
- Basic conversational Spanish proficiency desired
Qualifications
- Previous experience cooking for large groups of people (100-200 people/meal).
- Previous experience in menu planning nutritious meals from scratch, preferably with proven ability to work with uncertain inventory.
- Ability to prioritize and manage multiple tasks independently.
- Analytical and problem-solving skills with the ability to interpret information to support decision making.
- Fosters trust with others by consistently conducting work with honesty, reliability, and mutual respect, while also demonstrating transparency and emotional openness.
- Cultivates a collaborative and supportive work environment, empowering team members, fostering collaboration and teamwork, and providing guidance and mentorship as needed.
- Ability to mitigate and resolve guest conflicts, fostering a calm and constructive environment where team members feel supported and conflicts are effectively managed.
- Demonstrate a genuine passion for our mission and a commitment to upholding our team’s values: Radically Welcoming, Guest-Centered, Lead with Kindness, Curiosity-Driven, Always Improving, Collaborative by Design, Contagious Commitment, & One Team
- Ability to work effectively in collaboration with diverse groups of people.
- Willingness and interest in continuous learning and adaptation based on your professional interests and organizational needs.
- A high standard of performance and integrity, and ability to lead by example to foster a positive workplace culture.
- Proficiency in clear and effective written and verbal communication, and ability to develop trusting professional relationships.
Position Details
- Frequently work in stationary position
- Continuously move about work area
- Continuously use hands/fingers to handle or feel
- Continuously reach with hands and arms
- Frequently bend, stoop, kneel, crouch, or crawl
- Continuously use eyesight clarity/accuracy or visual perception
- Frequently read and understand written word
- Frequently drive a vehicle for work
- Occasionally operate computer and general office machines
- Continuously ability to push, pull, and lift up to 30 pounds
- Frequently ability to push, pull, and lift up to 50 pounds
- Access to consistent and reliable transportation
About Community Action House
Since its founding in 1969, Community Action House has been the focal point of community efforts to provide critical support and pathways out of poverty for our neighbors in need. Our community-powered work takes a client-centric approach that meets people wherever they are at and offers services that enhance ownership and agency. Our work is organized in three interconnected areas: Food Access, Resource Navigation, and Financial Wellness. Welcome, excellence, and collaboration are some of our core values. (www.communityactionhouse.org)
In October 2021, we launched our new ‘Food Club & Opportunity Hub’ to expand efficient, impactful healthy food assistance with the on-site integration of other pathway programs. More recently, we announced a partnership with Dwelling Place to help address the affordable housing crisis here in Holland. In July 2023, we publicly launched our expansion of Lakeshore Food Rescue. (www.lakeshorefoodrescue.org)
In April 2026, we are launching our second Resale Store in Holland, MI. Our first Resale Store has proven that it can generate consistent, flexible funding that directly supports our work—while also providing practical resources for the people we serve. A second store allows us to scale that success. It’s a high-impact use of community assets: turning donated goods and volunteer engagement into reliable income, reducing our dependence on fluctuating grants and charitable contributions. (https://www.communityactionhouse.org/resale-expansion)
Organizational budget: $14M+ (inclusive of $7-8M of in kind support) Agency Size: 80 staff and 3,000+ annual volunteers
Our Values
Who we are. Who we aspire to be. What drives us. What unites us. > Radically Welcoming > Guest-Centered > Lead with Kindness > Curiosity-Driven > Always Improving > Collaborative by Design > Contagious Commitment > One Team
If you’re excited to collaborate on our mission, grow your skills, and be part of a team that deeply cares, we’d love to hear from you.
Applications
An application is required to be submitted through our Jobs page of our website. Interviews are conducted on a rolling basis. The application process includes a phone interview and two onsite interviews. Community Action House will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If a reasonable accommodation is needed, please contact [email protected] - thank you.
Equal Opportunity Employer
Community Action House is committed to creating a diverse work environment and is proud to be an equal opportunity employer. We do not discriminate on the basis of race, religion, color, sex (including pregnancy, childbirth, medical condition related to pregnancy or childbirth), sexual orientation, and gender identity, national origin, disability, age, genetic information, height, weight, marital status, veteran status, or any other status protected under applicable federal, state, or local laws. We encourage applicants of all backgrounds to apply.
Note: This job posting is a description of the typical duties of this position, and is not intended to be a comprehensive list of all duties. Job incumbents may be asked to perform other duties as required.
