The posting
Summary
Under the direction of the Front Office Supervisor, the Medical Front Office Assistant is responsible for patient registration/discharge, scheduling, and all non-clinical aspects of the day-to-day operations of the medical practice.
Essential Duties and Responsibilities
• Greet patients and visitors when they arrive at the office and provide them with any necessary paperwork or other information.
• Accurately and efficiently performs registration/discharge process by confirming spelling, accurate demographic information, and insurance information. Maintains and updates patient information in Electronic Health Record (EHR).
• Verify insurance information over the phone when the patient makes the appointment, then again upon patient arrival.
• Accept payment for co-pays and other fees required at the time of check-in and ensure accurate billing.
• Place patient forms in the appropriate place for scanning into the EHR system.
• Answer the multi-line phone system to schedule or confirm appointments or direct calls to the appropriate party.
• Maintain professional and compassionate manner when interacting with patients.
• Ensures that messages taken are accurate and documented in EHR.
• Maintains reception area in a neat and orderly condition.
• Is crossed trained to perform additional office duties.
• Performs other job duties as assigned.
Qualifications/Requirements
- High school graduate or equivalent required.
- Graduate of a certified medical office training course preferred.
- Customer service skills- able to develop good customer relationships with a focus on achieving customer satisfaction.
- Knowledge of medical terminology, procedures, and diagnosis.
- Knowledge of computer and relevant software applications.
- Working knowledge of healthcare insurance preferred.
- Excellent verbal and written communication skills.
- Strong interpersonal, time management, and organizational skills.
- Adaptability- able to adjust approach to meet changing demands and situations including dealing with diverse people.
- Attention to detail- able to produce accurate and high-quality work through concern for all areas involved.
