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Open nowPosted today

Learning & Development Manager

COMO PTE. LTD.

Pay
SGD 5,000 – SGD 8,000 a month
Where
Central, Singapore
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Your applicationOpen nowLearning & Development ManagerCOMO PTE. LTD. · Central, Singapore

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  2. CV RocketCV written for this posting.

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  4. CV RocketApplied on COMO PTE. LTD.'s own form.

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.7%14 days
  5. 35.6%30 days
  6. 58.0%60 days
This job: posted today

The posting

We are looking for an experienced L&D professional to lead training and service excellence across our outlets. The role designs blended learning programmes, owns brand-aligned SOPs, coaches managers to build training capability, and uses guest and operational data to raise service standards consistently across sites and brands.

Key Responsibilities:

Learning & Development

  • Design and implement holistic training programs covering service culture, guest engagement, product knowledge, safety & hygiene, and operational SOPs.
  • Facilitate engaging classroom, experiential, and on-the-job training sessions for staff at all levels.
  • Conduct training needs analysis using guest insights, audits, and operational performance trends.
  • Develop digital learning modules, training guides, and blended-learning tools to support continuous development.

Service Excellence & Brand Standards

  • Create, refine, and maintain brand-aligned Standard Operating Procedures (SOPs) across all outlets.
  • Conduct regular site visits, service observations, and training audits to ensure consistent execution.
  • Implement mystery audits and performance assessments to measure guest experience quality.
  • Lead service refreshers, new product rollouts, and brand experience training.

Operational Partnership

  • Work closely with Operations, HR, and Outlet Leaders to support onboarding, performance management, and improvement plans.
  • Provide coaching to managers to build internal training capability and support a strong learning culture.
  • Ensure training content meets safety, hygiene, and regulatory standards.

Reporting & Documentation

  • Maintain accurate training records, attendance, assessments, and progress tracking.
  • Present monthly training insights, key metrics, and recommendations to senior management.

Requirements:

  • Minimum 7 years' experience in Learning & Development, Training, or Organisational Development within the hospitality or premium lifestyle industry.
  • Proven experience developing leadership programmes and coaching managers across operational teams.
  • Strong stakeholder management skills with the ability to influence and collaborate effectively across multiple departments and leadership levels.
  • Experience supporting multi-site or multi-brand operations is highly preferred.
  • Strong understanding of food & beverage operations, guest experience, luxury service standards, and operational excellence.
  • Skilled facilitator with excellent presentation, coaching, communication, and relationship-building abilities.
  • Experience developing digital learning content and blended learning programmes.
  • Strong analytical skills with the ability to interpret operational data and translate insights into actionable learning solutions.
  • Proficient in Microsoft Office and Learning Management Systems (LMS) or other digital learning platforms.
  • Passionate about people development, leadership capability, continuous improvement, and delivering exceptional guest experiences.

Posting text belongs to the employer. Removal requests: contact us.

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