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Open nowFirst seen 3 days ago

Customer Relations Specialist

Compass Health Network243 open roles

Pay
$18 an hour
Where
Columbia, Missouri
Work mode
On site
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Your applicationOpen nowCustomer Relations SpecialistCompass Health Network · Columbia, Missouri

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Compass Health Network's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.1% of postings close within 7 days. Measured by our own scanner across the market. Compass Health Network postings stay open a median of 1 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.1%7 days
  4. 19.1%14 days
  5. 35.6%30 days
  6. 52.7%60 days
This job: first seen 3 days ago

Compass Health Network median: 1 days open

The posting

To support the continued delivery of quality and compassionate care in our communities, we are offering a retention bonus of $1,000 for Customer Relations Specialist.* Your commitment helps us meet critical service needs, and we’re excited to have you be a part of our mission!

Be the welcoming face and first point of contact for our organization—and help create a positive experience for every visitor and caller. Schedule: Monday - Friday 8:00am-5:00pm.

Are you a friendly, organized professional who thrives in a fast-paced environment? We’re looking for a Customer Relations Specialist (CRS) to be the welcoming face of our clinic and a key part of our integrated care team.

As a CRS, you'll greet patients, manage check-in and check-out for appointments (including primary care, dental, behavioral health, and specialists), verify insurance and demographic information, and collect co-pays. You’ll also support day-to-day clinic operations to ensure things run smoothly and efficiently.

This is a great opportunity for someone who enjoys helping others, working on a team, and making a difference in the patient experience from the very first interaction.

Key Responsibilities

  • Greet patients and provide excellent customer service at every visit
  • Manage appointment check-in/check-out, including verifying insurance and demographics
  • Collect co-pays and complete necessary paperwork
  • Answer phones, direct messages, and assist with scheduling
  • Keep the front office and waiting areas organized and welcoming
  • Enter data accurately into electronic health records (EHR)
  • Travel to nearby clinic locations as needed
  • Maintain strict patient confidentiality and follow HIPAA guidelines

Requirements, Skills, Knowledge and Expertise

  • High School/GED preferred
  • At least one year experience in customer service required
  • A valid driver's license and agency established minimum automobile coverage required

This Role Is a Great Match for Someone Who:

  • Possesses strong communication and organizational skills
  • Is comfortable in a high-traffic, patient-facing role
  • Is detail-oriented with basic computer and data entry skills
  • Willing to travel locally between clinic sites if needed

*Retention bonuses paid as per bonus policy; exclusions may apply.

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  1. A CV for this posting

    Written against Compass Health Network's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Compass Health Network's form

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    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Compass Health Network's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

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  6. The interview in your calendar

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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