The posting
Center Overview:
Location: Compass Surgical Partners- Horizon Baptist Beaches Surgery Center – Jacksonville Beach, FL
Address: 1577 Roberts Drive, Suite 120, Jacksonville Beach, FL 32250
Horizon Surgery Center Beaches https://www.horizonsurgerycenters.com/beaches, located on the campus of Baptist Medical Center, our physician-led ambulatory surgery center is dedicated to delivering high-quality, patient-centered outpatient care. The facility features three active operating rooms specializing in Orthopedic Hand, General Surgery, and Neuro-Spine procedures.
In partnership with Compass Surgical Partners, we bring together the expertise of a local clinical team and the strength of national operational support. This collaboration fosters a culture where both patients and staff can thrive.
ABOUT THE ROLE
The Business Office Assistant plays an essential role in creating a positive patient experience and supporting the efficient day-to-day operations of the business office. Responsibilities include patient check-in and check-out, scheduling, insurance and demographic verification, payment collection, documentation, and general administrative support.
The ideal candidate is professional, organized, detail-oriented, and comfortable working in a fast-paced healthcare environment.
Schedule: Monday- Friday - 24-32/hrs a week schedule usually 8a-430p, hours variable
WHAT YOU'LL DO
- Greet patients, physicians, visitors, and vendors in a professional and welcoming manner.
- Perform patient check-in and check-out accurately and efficiently.
- Verify and update patient demographic, contact, and insurance information.
- Assist with scheduling and coordinating patient appointments and procedures.
- Answer incoming calls, respond to routine questions, and direct calls appropriately.
- Communicate appointment information, arrival instructions, and other administrative information to patients.
- Assist with registration forms, consents, insurance documentation, and other required paperwork.
- Collect and document patient payments, copayments, deductibles, and other applicable fees.
- Support insurance verification, authorizations, billing, and other revenue-cycle activities.
- Perform administrative tasks including scanning, filing, faxing, data entry, and document preparation.
- Maintain accurate and organized electronic and paper records.
- Communicate effectively with clinical staff, physicians' offices, patients, and other departments to support efficient patient flow.
- Maintain patient confidentiality and comply with HIPAA and applicable privacy requirements.
- Follow ASC policies and procedures related to patient safety, infection prevention, security, and emergency preparedness.
- Maintain a clean, organized, and professional front-desk and business office environment.
- Assist with special projects and other duties as assigned.
WHAT WE'RE LOOKING FOR
- High school diploma or equivalent required.
- Previous experience in a medical office, healthcare, ambulatory surgery center, physician practice, hospital, or similar healthcare setting required.
- Previous front-desk, scheduling, registration, customer service, or administrative experience required.
- Knowledge of medical terminology and healthcare administrative processes preferred.
- Basic understanding of insurance terminology and patient financial responsibilities preferred.
- Medical Assistant Background/ Certification preferred
- Strong computer skills and ability to learn EMR, scheduling, and business office systems.
- Excellent verbal and written communication skills.
- Strong organizational skills and attention to detail.
- Ability to maintain confidentiality and appropriately handle sensitive patient information.
- Ability to work effectively in a fast-paced, patient-centered environment.
- Professional and compassionate demeanor.
WHAT YOU'LL BRING
- A commitment to providing an exceptional patient experience.
- Strong attention to detail and accuracy.
- Excellent communication and interpersonal skills.
- The ability to prioritize and manage multiple responsibilities.
- A collaborative, team-oriented approach.
- Dependability, accountability, and professionalism.
- The ability to remain organized and composed in a busy healthcare environment.
PHYSICAL & WORK REQUIREMENTS
- Ability to sit, stand, and walk for extended periods as required.
- Ability to communicate effectively in person and by telephone.
- Ability to use a computer and standard office equipment.
- Ability to work in a busy healthcare environment and manage interruptions while maintaining accuracy and professionalism.
- May occasionally be required to lift or move office supplies and materials within the scope of the position.
