Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 12 hours ago

IT Service Desk Specialist - Level I

CompTech Computer Technologies10 open roles

Where
Pensacola, FL
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowIT Service Desk Specialist - Level ICompTech Computer Technologies · Pensacola, FL

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on CompTech Computer Technologies's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.1% of postings close within 7 days. Measured by our own scanner across the market. CompTech Computer Technologies postings stay open a median of 21 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.1%7 days
  4. 19.1%14 days
  5. 35.6%30 days
  6. 52.7%60 days
This job: posted 12 hours ago

CompTech Computer Technologies median: 21 days open

The posting

WELCOME TO COMPTECH

Good people. Dedicated People. Hard-working people.

CompTech is a service-oriented program management and technical company working to build lasting relationships with small and large companies, municipalities, and Government agencies. Headquartered in Dayton, OH, our clients nationwide are provided with services in client-focused practice areas resulting in solutions to organizational challenges.

Job Description

Job Title: IT Service Desk Specialist – Level I Location: Pensacola, FL (on-site) Supporting: The Defense Health Agency (DHA) **Secret Security Clearance**

Overview

CompTech Computer Technologies is seeking an IT Service Desk Specialist – Level I to provide technical support in support of the Defense Health Agency (DHA). This position serves as a first point of contact for end users experiencing technical issues with client-level hardware and software. The ideal candidate will have a strong customer-service mindset, hands-on troubleshooting experience, and the ability to diagnose and resolve common technical issues while accurately documenting incidents and following established support procedures.

Scope of Work

Key responsibilities include:

  • Serve as a first point of contact for customers requiring technical assistance with hardware, software, and other client-level IT issues.
  • Troubleshoot, diagnose, and resolve technical problems in accordance with established procedures and service desk processes.
  • Provide Tier I support for common workstations, applications, hardware, software, and user-access issues.
  • Create, update, track, and document incidents and service requests within the designated ticketing system.
  • Accurately document troubleshooting steps, actions taken, resolutions, and relevant customer information.
  • Escalate incidents that cannot be resolved at the Level I support tier to the appropriate technical support team.
  • Follow established incident-management and problem-resolution procedures.
  • Communicate clearly and professionally with customers throughout the troubleshooting and resolution process.
  • Provide timely status updates and ensure customers understand next steps when an issue requires escalation.
  • Maintain a customer-focused approach while supporting users with varying levels of technical proficiency.
  • Adhere to applicable security policies, procedures, and organizational standards.

Experience, Education, and Certification Requirements:

Experience:

  • Two (2) years of progressive experience in IT technical support, help desk, service desk, desktop support, or a related discipline demonstrating the required level of proficiency.
  • Demonstrated experience troubleshooting client-level hardware and software issues.
  • Experience using a ticketing or IT service management system to log, track, document, and manage technical support requests.
  • Ability to follow established technical procedures and incident-resolution processes.
  • Strong customer service, communication, and problem-solving skills.
  • Ability to clearly communicate technical information to both technical and non-technical users.
  • Ability to meet the security and background investigation requirements associated with the position.

Education:

  • Associate of Arts (AA), Associate of Applied Science (AAS), or qualifying military training. Two (2) additional years of experience may be accepted in lieu of a degree or military experience.

Certifications – You must already hold one in order to be considered.

  • Commercial baseline certifications applicable to this role may include: CompTIA A+ CompTIA Security+

Additional certifications relevant to technical support, desktop support, or DoD cyber workforce requirements are a plus.

Security Clearance Requirements:

  • Active Secret Clearance

Salary:

  • $24.05 /hour + $5.09/hour Health & Welfare (H&W) Medical insurance options, PTO, and 401(k) available. This position is subject to applicable Service Contract Act (SCA) wage and Health & Welfare requirements.

Equal Employment Opportunity CompTech is committed to building a diverse and inclusive environment in which we recognize and value each other’s differences as well as fostering a culture that promotes its core values: Commitment, Innovation, and Customer Satisfaction. As an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, or status as a protected veteran. If you require assistance or an accommodation due to a disability, please call Human Resources at (937) 228-2667 or email [email protected]. A CompTech associate will respond to your message as soon as reasonably possible.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against CompTech Computer Technologies's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on CompTech Computer Technologies's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    CompTech Computer Technologies's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.