Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 23 hours ago

Tier 0 ServiceNow Administrator / Self-Service Specialist (Senior)

Computer World Services Corp. (CWS)69 open roles

Pay
$110,000 – $140,000 a year
Where
North Chicago, IL
Work mode
Remote
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowTier 0 ServiceNow Administrator / Self-Service Specialist (Senior)Computer World Services Corp. (CWS) · North Chicago, IL

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Computer World Services Corp. (CWS)'s own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.4% of postings close within 7 days. Measured by our own scanner across the market. Computer World Services Corp. (CWS) postings stay open a median of 57 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.4%7 days
  4. 20.0%14 days
  5. 35.5%30 days
  6. 58.6%60 days
This job: posted 23 hours ago

Computer World Services Corp. (CWS) median: 57 days open

The posting

Computer World Services, Corp. (CWS) seeks a Tier 0 ServiceNow Administrator / Self-Service Specialist to manage and improve self-service capabilities for the USMEPCOM ENLIST program, administering the ServiceNow self-service experience, service catalog, knowledge content, ticket-routing rules, approved workflows, dashboards, and automation.

The specialist works with the Service Desk, ITSM process owners, technical teams, and Government stakeholders to convert recurring incidents and requests into reusable knowledge, guided self-service, and approved automated resolutions, using service data to reduce avoidable tickets, improve routing accuracy, and strengthen the customer experience.

Key Tasks & Responsibilities

  • Administer and maintain the ServiceNow self-service portal or employee-facing experience and Tier 0 capabilities.
  • Maintain service-catalog items, record producers, forms, variables, categories, and fulfillment information.
  • Configure ticket-routing rules, assignment logic, notifications, and escalation workflows so self-service submissions are correctly categorized, prioritized, and routed.
  • Maintain approved workflows and automations for common requests, coordinating with ServiceNow developers when custom development or integration is required.
  • Convert technical procedures and SME input into clear customer guidance; create, publish, and retire knowledge articles; and maintain ownership, review dates, metadata, and approvals.
  • Review content for accuracy, accessibility, and security, ensuring no sensitive system, security, or personal information is exposed.
  • Monitor knowledge gaps and search behavior, and develop troubleshooting guides, FAQs, decision trees, and guided-resolution content.
  • Configure dashboards and reports tracking self-service adoption, knowledge use, deflection, routing accuracy, reassignment, and abandonment.
  • Analyze misrouted or incomplete submissions and improve associated forms and rules; identify high-volume, low-complexity requests suitable for automation and document requirements and acceptance criteria.
  • Configure approved changes, develop and execute test cases, coordinate user acceptance testing, support controlled releases, and validate functionality after upgrades and patches.
  • Coordinate with the Service Desk Lead and ITSM process owners, and convert approved known errors into searchable self-service guidance.
  • Maintain configuration documentation and procedures, report Tier 0 metrics for Monthly Status Reports, and train content owners and service-desk personnel.

Education & Experience

  • Bachelor’s degree in Information Technology, Information Systems, or a related field.
  • Minimum of six (6) years of relevant experience in ServiceNow administration, IT service management, service-desk operations, self-service delivery, or knowledge management.
  • Hands-on experience configuring ServiceNow portals, catalogs, knowledge, routing rules, workflows, or dashboards, and testing and documenting configuration changes.
  • Experience translating recurring issues into reusable guidance or automated resolutions and gathering requirements from technical teams and stakeholders.
  • Ability to write clear customer-facing instructions and knowledge articles, and strong analytical and communication skills.
  • Experience supporting federal or DoD ServiceNow environments and Tier 0 or shift-left initiatives.
  • Experience with ServiceNow Knowledge Management, Service Catalog, Employee Center, Flow Designer, business rules, and assignment rules.
  • Experience developing virtual-agent content, decision trees, or automated fulfillment workflows.
  • Experience with Knowledge-Centered Service, Section 508 accessibility, and Agile or controlled-release practices.
  • Experience creating training materials and delivering demonstrations.

Certifications

  • Required: Current ServiceNow Certified System Administrator (CSA) certification.
  • Preferred: ITIL 4 Foundation; ServiceNow Certified Application Developer or implementation-specialist certification.

Security Clearance

  • Active Secret clearance or higher is required.

Other (Travel, Work Environment, DoD 8570 Requirements, Administrative Notes, etc.)

  • Remote position; Chicago, IL–area candidates preferred.

Computer World Services is an affirmative action and equal employment opportunity employer. Current employees and/or qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, disability, protected veteran status, genetic information or any other characteristic protected by local, state, or federal laws, rules, or regulations.

Computer World Services is committed to the full inclusion of all qualified individuals. As part of this commitment, Computer World Services will ensure that individuals with disabilities (IWD) are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources at [email protected].

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Computer World Services Corp. (CWS)'s own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Computer World Services Corp. (CWS)'s form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Computer World Services Corp. (CWS)'s answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.