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Open nowFirst seen 31 hours ago

Technical Specialist- Junior

Comtech LLC97 open roles

Where
Raleigh, North Carolina, United States
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Your applicationOpen nowTechnical Specialist- JuniorComtech LLC · Raleigh, North Carolina, United States

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  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Comtech LLC's own form.

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The clock on this job

Early applications get read.

11.5% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.0%1 day
  2. 4.3%3 days
  3. 11.5%7 days
  4. 18.1%14 days
  5. 35.6%30 days
  6. 44.6%60 days
This job: first seen 31 hours ago

The posting

Technical Specialist- Junior

Raleigh NC (Hybrid)

Note

  • THIS IS A TEMP TO PERM POSITION.
  • After the initial contract engagement, the manager would like to hire the contractor full time.
  • Only candidates available to work full time without sponsorship will be considered for this position. This position is hybrid. The candidate will be required to be onsite three days a week.

Job Description

Are you eager to start your journey in ServiceNow technology? Join our innovative team at the City of Raleigh's Information Technology Department as a ServiceNow Technology Analyst!

You will play a key role in supporting and optimizing the ServiceNow platform, with a focus on Customer Service Management (CSM), to enhance the customer experience across various city services. As a technology analyst, youll collaborate with technical teams and business users, hands on to configure, maintain, and troubleshoot the ServiceNow system while contributing to impactful projects in a rapidly evolving city recognized for its innovation.

Duties and Responsibilities

  • Assist in supporting the day-to-day operations of the ServiceNow platform, particularly in Customer Service Management (CSM).
  • Collaborate with senior analysts, analysts, and stakeholders to gather business requirements, troubleshoot issues, and provide solutions.
  • Participate in configuring ServiceNow CSM modules, creating workflows, and improving the customer self-service experience.
  • Help with system upgrades, maintenance, and enhancements to ensure platform stability.
  • Contribute to troubleshooting and resolving incidents, ensuring timely customer support and issue resolution.
  • Work with cross-functional teams to understand how ServiceNow integrates with other city systems.
  • Follow IT best practices, including the Software Development Life Cycle (SDLC) and Information Technology Infrastructure Library (ITIL) standards.

Typical Qualifications

  • Education and Experience:
  • Bachelors degree in information technology or a related field, or equivalent experience in IT support, customer service management, or related roles.

Preferred Qualifications:

  • 1-2 years of hands-on experience with ServiceNow, particularly with Customer Service Management (CSM) or similar modules.
  • Familiarity with JavaScript, HTML, CSS, and SQL are a plus.
  • Relevant ServiceNow certifications (CIS, CAD) are a plus.

Knowledge, Skills & Abilities

  • Basic understanding of ServiceNow or similar enterprise systems.
  • Willingness to learn and develop skills in ServiceNow configuration, development, and administration.
  • Strong communication skills with the ability to translate technical issues into user-friendly solutions.
  • Collaborative work style, eager to work with both technical and business teams.
  • Problem-solving mindset with a customer-first approach.
  • Desire to grow your career in IT service management and platform administration.

Additional Information

  • The City of Raleigh's IT Department is recognized for its commitment to innovation and excellence in technology. We offer the opportunity to develop your skills and work on cutting-edge projects that impact the lives of nearly 490,000 residents.
  • Whether you're just starting your career or looking to grow your experience in the ServiceNow space, Raleigh is the perfect place to learn, contribute, and thrive in a supportive environment. Join a team that values diversity, work-life balance, and continuous improvement!
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