The posting
Job Description
Senior Benefits Administration Services Analyst
Defined Benefits | Data Analysis | SQL
About the Role
We are seeking a Senior Benefits Administration Services Analyst with strong Defined Benefits pension administration and data analysis experience. This role serves as a key data and client subject matter expert, with responsibility for data quality, reporting, process analysis, and supporting data-intensive Defined Benefits initiatives.
The ideal candidate combines Defined Benefits knowledge with strong SQL, advanced Excel, analytical, and client-facing skills.
Key Responsibilities
- Serve as a Data Model and Defined Benefits SME, supporting client requirements and pension administration processes.
- Own and monitor data quality, helping ensure accuracy and integrity across Defined Benefits processes.
- Serve as a key stakeholder for data-intensive projects, including Actuarial Valuation.
- Analyze data and operational processes to identify efficiencies, workload reductions, trends, and improvement opportunities.
- Serve as the primary point of contact for reporting needs, providing meaningful insights to internal and external stakeholders.
- Use SQL and advanced Excel to analyze data, investigate discrepancies, validate results, and support reporting.
- Act as a steward for Conduent Data Requirements, partnering with Data Management and other teams.
- Research and resolve escalated issues involving eligibility, participant data, systems, and service delivery.
- Triage system and data issues to confirm adherence to client and business requirements.
- Serve as an SME for client plan rules, requirements, and expectations.
- Lead client and system change initiatives from Discovery through Go-Live, including requirements, testing, implementation, and project coordination.
- Maintain Business Requirements, Administrative Guides, and process documentation, obtaining client sign-off when required.
- Identify system and processing enhancements that improve quality, accuracy, and operational efficiency.
- Perform peer reviews and mentor junior team members.
Required Qualifications
- Experience and/or formal education in Defined Benefits pension administration.
- Knowledge of Defined Benefits plan rules, participant data, eligibility, and pension administration processes.
- Advanced Microsoft Excel skills.
- Minimum 2 years of SQL query execution and development experience.
- Experience with data analysis, data quality, reporting, and issue investigation.
- Experience researching and troubleshooting system, processing, or data issues.
- Experience working with business requirements and process documentation.
- Familiarity with the project lifecycle and project management, including Discovery through Go-Live.
- Strong analytical, problem-solving, and communication skills.
- Ability to work independently with minimal supervision.
Preferred Qualifications
- Experience supporting Actuarial Valuation or other data-intensive Defined Benefits initiatives.
- Experience serving as a Data Model SME, Defined Benefits SME, or senior analyst.
- Experience partnering with Data Management or technical teams.
- Experience working directly with external clients.
- Experience mentoring or coaching junior team members.
Key Skills
Defined Benefits • Pension Administration • SQL • Advanced Excel • Data Quality • Data Analysis • Data Models • Reporting • Actuarial Valuation • Participant Data • Process Improvement • Business Requirements • Client Management • Project Lifecycle
Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $85k-95k.
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form. You may also click here to access Conduent's ADAAA Accommodation Policy.
At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.
About Us
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to [email protected]. You may also click here to access Conduent's ADAAA Accommodation Policy.
