Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 10 days ago

Genesys Support Engineer

connex11 open roles

Where
Connex Telecommunications Inc., 44 East Beaver Creek Road, Unit 16, Richmond Hill, Ontario, Canada
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowGenesys Support Engineerconnex · Connex Telecommunications Inc., 44 East Beaver Creek Road, Unit 16, Richmond Hill, Ontario, Canada

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on connex's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.7%1 day
  2. 3.5%3 days
  3. 7.8%7 days
  4. 14.6%14 days
  5. 34.1%30 days
This job: posted 10 days ago

The posting

Genesys Cloud Technical Business Systems Analyst Location: Hybrid / TorontoLanguage Requirement: Bilingual French and English Position Overview We are seeking an experienced Genesys Cloud Technical Business Systems Analyst with expertise in contact centre transformation, customer experience optimization, routing, queuing, IVR strategy, and contact centre modernization within large enterprise environments. The successful candidate will have strong hands-on experience with Genesys Cloud and must be fluent in both French and English, written and spoken. This is a hybrid role based in Toronto, with onsite attendance required as needed. Key Responsibilities

Lead and support contact centre transformation initiatives. Facilitate stakeholder workshops and discovery sessions in both French and English. Gather, document, and translate business and technical requirements. Design and optimize routing, queue, and IVR strategies. Support Genesys Cloud configuration, enhancements, and solution design. Support contact centre migration and modernization programs. Develop business requirements, process maps, workflows, and recommendations. Work closely with business stakeholders, technical teams, developers, and project teams. Support testing, UAT, implementation, deployment, and post-deployment activities. Troubleshoot Genesys Cloud issues related to routing, IVR, queues, and customer or agent experiences. Support bilingual customer journeys and contact centre experiences.

Required Qualifications

5+ years of contact centre consulting, business analysis, technical business analysis, or transformation experience. Strong hands-on experience with Genesys Cloud. Experience with contact centre migrations and CCaaS solutions. Experience gathering and documenting business and technical requirements. Strong understanding of contact centre routing, queues, IVR, and customer journeys. Strong stakeholder engagement and communication skills. Strong analytical, troubleshooting, and problem-solving skills. Fluent in both French and English, written and spoken. Experience in financial services is preferred.

Technical Skills

Genesys Cloud Genesys Cloud Architect Amazon Connect, preferred IVR Design Call Routing and Queue Management Customer Journey Analysis Requirements Gathering Process Mapping Contact Centre Migration and Modernization CCaaS Solutions Testing and UAT

Our employees are the ambassadors of CONNEX with clients and business partners. Their skills, integrity, and sense of responsibility are the keys to our success. Training for all employees, regardless of their function in our organization, is considered a priority. In addition, our pay scale is competitive, and we offer a full range of benefits. Interested in enriching your work experience? We need people like you who are passionate and committed. If you want to join our team, apply today!

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against connex's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on connex's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    connex's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.