Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 18 hours ago

Apprentice, IT Operations

Connor, Clark & Lunn Financial Group Ltd.80 open roles

Where
Gurugram, Haryana, India
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowApprentice, IT OperationsConnor, Clark & Lunn Financial Group Ltd. · Gurugram, Haryana, India

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Connor, Clark & Lunn Financial Group Ltd.'s own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.8% of postings close within 7 days. Measured by our own scanner across the market. Connor, Clark & Lunn Financial Group Ltd. postings stay open a median of 26 days.

Share of postings closed within
  1. 2.2%1 day
  2. 4.5%3 days
  3. 12.8%7 days
  4. 20.6%14 days
  5. 35.6%30 days
  6. 58.4%60 days
This job: posted 18 hours ago

Connor, Clark & Lunn Financial Group Ltd. median: 26 days open

The posting

We are seeking a highly client-focused Apprentice, IT Operations to serve as the first point of contact for colleague support across technology, business applications, and day-to-day operational enablement. You will provide Level 1 support across end-user technology, productivity platforms, and business applications, delivering consistently high-quality, professional, and empathetic support experience.

You will operate in a modern, AI-enabled support environment, leveraging automation, self-service, and copilots to resolve issues efficiently, while exercising sound judgment when escalation is required. Success in this role is defined not only by issue resolution, but by clarity of communication, ownership through to closure, and the overall client experience.

What Will You Do:

You will collaborate closely with:

  • Service Desk & Infrastructure teams supporting core platforms, endpoints, and networks
  • Application owners and vendors supporting business and productivity applications
  • Information Security to ensure secure handling of accounts, devices, and data
  • HR and business stakeholders supporting onboarding/offboarding processes and ongoing user needs
  • Act as the first point of contact for incidents, requests, and questions across technology and business applications.
  • Engage users through multiple channels (ticketing system, chat, email, phone, collaboration tools) with professionalism, empathy, and clarity.
  • Translate technical and application-related issues into clear, plain-language explanations.
  • Operating systems, browsers, and productivity platforms (e.g., Microsoft 365, Teams, Exchange)
  • Business and productivity applications within defined Level 1 scope
  • Network access and basic connectivity (Wi-Fi, VPN, remote access)
  • Basic device and account support
  • Contribute to continuous improvement by: - Accurately categorizing and tagging tickets - Converting repeat issues into knowledge base articles - Providing feedback to improve AI accuracy and self-service effectiveness
  • Perform Level 1 identity and access tasks in line with policy:
  • Password resets, account unlocks, MFA setup and troubleshooting
  • Standard access requests using predefined roles and workflows
  • Support onboarding/offboarding processes to ensure colleagues have the right access at the right time.
  • Follow identity verification procedures rigorously.
  • Opportunities for automation, standardization, or experience improvement Support initiatives focused on raising service quality, improving first-contact resolution, and reducing repeat incidents.

What You Bring:

  • Basic Knowledge & Learning Foundation
  • Basic understanding of IT support or service desk concepts (academic, project, or internship experience acceptable)
  • Familiarity with: - Windows and/or macOS, browsers, and mobile devices - Cloud productivity tools such as Microsoft 365 or Google Workspace
  • Basic networking concepts (IP, Wi‑Fi, VPN – beginner level)
  • Interest in AI tools, automation, and modern IT systems
  • Core Competencies
  • Client‑First Mindset: You treat support as a service relationship, not just a ticket queue
  • Exceptional Communication: Clear, calm, and audience‑appropriate communication
  • Judgment & Ownership: Ability to resolve, escalate appropriately, and stay accountable
  • Curiosity & Learning: Willingness to document, share knowledge, and continuously improve
  • Security‑Conscious: Consistently follows security and data protection practices

#LI-HYBRID #LI-PJ1

What We Offer At Connor, Clark & Lunn Financial Group, we’re "invested in our greatest asset, you". Our shared goals reflect what matters most to our people:

  • Your community: we foster belonging through collaboration, inclusion and flexibility. Enjoy social events, volunteering and a strong commitment to corporate social responsibility. Our flexible work practices are designed to support work-life balance and provide employees with flexibility in where and how they work
  • Your growth: we prioritize your development with meaningful work, continuous learning budgets, paid study days and support for professional designations.
  • Recognizing you: your contributions are rewarded with competitive total compensation, retirement savings support, wellness credits, enhanced parental leave, and comprehensive health benefits.

For a closer look at how you can build your career with us, we invite you to explore cclgroup.com.

We are committed to providing an inclusive, accessible recruitment and selection process. We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the recruitment and selection process. Please contact [email protected] if you require accommodation.

AI may be used to support certain stages of our screening & recruitment process. These tools support, but do not replace, human judgment and decision-making.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Connor, Clark & Lunn Financial Group Ltd.'s own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Connor, Clark & Lunn Financial Group Ltd.'s form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Connor, Clark & Lunn Financial Group Ltd.'s answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.